Introduction The Rooms Division consists of two sub-departments‚ Housekeeping and Front Office. Housekeeping used to be considered a cleaning department but hotel surveys have shown that cleanliness is at the top of the list of requirements of hotel guests. The Front Office is the heart of a hotel. Associates of this department are responsible for the guest‘s first and the last impression of the hotel. According to studies‚ the last impression is a lasting impression which will be instrumental for
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Mission LA Apartelle is committed to provide quality service to its guests. With its friendly staff‚ the apartelle wants to make the guests feel as comfortable as their own home. Likewise‚ with its functional amenities‚ The Apartelle is also a perfect place for family and friends to have fun and relax. With this in mind‚ the owners guarantee that the place is worth coming back for. Vision Five years from now‚ LA Apartelle will be the tourists’ favorite place to visit with more improved quality
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of the event is another. It is important to look into where the attendees will park‚ the cost of the parking‚ and how to deal with the entrance and exit traffic. The pharmaceutical company will have to get together with a parking company. When the guests arrive‚ the flow of them entering the event will be an issue as well‚ so it will be important for someone to control the flow of arrival. We would like the atmosphere
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oversees the whole Hotel Operations including the Guest Services department‚ the Food and Beverage department‚ the Housekeeping department‚ and the Entertainment department. Marketing and Revenue Manager - Oversees all the revenues onboard the ship and helps implement strategies to increase onboard sales within various departments. Candidate works closely with the Hotel Director and Cruise Director as well as the Training and Development Manager. Guest Services Manager - Oversees the Customer Relations
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In The Hotel Industry The hotel industry is a multi-billion dollar business that is ever changing with society. Because of this fast-paced trend‚ hotels are changing the way they operate to better serve the guest. An establishment will do everything in its power to obtain and keep the guest clientele. Technology plays a major role in helping build‚ open‚ and operate these new beautiful and elegant hotels. How does technology play such a major role in the hotel industry? With the use of technology
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Fajardo Have a nice day. Check in Hotel: Good afternoon. Welcome to the burj al arab Hotel. How may I help you? Guest: I have a reservation for today. It’s under the name of Fajardo. Hotel: Can you please spell that for me‚ sir? Guest: Sure. F-A-R-J-A-R-D-O Hotel: Yes‚ MS. Fajardo.‚ we’ve reserved a double room for you with a view of the ocean for two nights. Is that correct? Guest: Yes‚ it is. Hotel: Excellent. We already have your credit card information on file. If you’ll
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The purpose of that book is to confirm the booking of guests and assign them to a correct seat. This may definitely affect the customer’s experience as if the record of reservation is wrong‚ it may produce big trouble for guests. When the employee allows the wrong guests to take the seat‚ it may make the guests feel very embarrassed and affect the whole experience negatively. For Spaghetti House‚ it has a booklet for recording the booking of guest. We can see that the format of book is very clear and
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On Guest Arrival Greeting: Guest the guests on his/her first arrived. It has been told that “First Impression is the host impression”. So it very important to know How to greet the hotel guest politely when he/she enters in hotel premises. You must use “Formal and as language Good Morning/Afternoon/Evening etc. Informal: what is up‚ long time no tee‚ yeah. Guiding to Front Desk/Reception Counter: Bellboy comes into the scenario. His prime function‚ after greeting is to escort the
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Front office and guest safety and security Security Issues ---------------------- Security encompasses areas such as security of the property itself‚ company assets‚ employees’ and customers’ personal belongings and valuables‚ life security‚ personal security etc. In all workplaces management stipulates that it is not responsible for valuables and employees personal belongings (their handbags‚ items kept in the personal lockers‚ etc.). Yet management must take all possible measures to
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Cheif‚ Chambermaid‚ and 7 Bellboys. The Rental and Record System are the kind of system that they wanted us to develop‚ so that they can easily add/update/search and delete some record of their guest and also to change their old methods in documenting a record into a modern ways in recording their guest information‚ because sometimes they are having some constraints
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