09/04/2013 Emotional Intellig ence Over view About Emotional Intelligence (EI) Emotional Intelligence (EI)‚ o ften measured as an Emotional Intelligent Quotient (EQ)‚ describes an ability‚ capacity‚ o r skill to perceive‚ access‚ and mange the emo tio ns o f self‚ and o thers‚ and gro ups. It is a relatively new area o f psycho lo gical research. Origins of the concept The idea o f emo tio nal intelligence has been aro und fo r so me co nsiderable time. Ho w ever it became w idely
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Emotional Intelligence (EQ) What is emotional intelligence? Emotional intelligence (EQ) is the ability to identify‚ use‚ understand‚ and manage emotions in positive ways to relieve stress‚ communicate effectively‚ empathize with others‚ overcome challenges‚ and defuse conflict. Emotional intelligence impacts many different aspects of your daily life‚ such as the way you behave and the way you interact with others. If you have high emotional intelligence you are able to recognize your own emotional
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I.E.1 What’s My Emotional Intelligence Score? Indicate your level of agreement with these ten statements using the following scale: 1 = Strongly disagree 2 = Disagree 3 = Neither agree or disagree 4 = Agree 5 = Strongly agree 1. I am usually aware-from moment to moment-of my feelings as they change. 2. I act before I think. 3. When I want something‚ I want it NOW! 4. I bounce back quickly from life’s setbacks. 5. I can pick up subtle social cues that indicate
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"Emotional Intelligence is a way of recognizing‚ understanding‚ and choosing how we think‚ feel‚ and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." --Freedman et al.‚ Handle With Care: Emotional Intelligence Activity Book Emotional
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Outline and evaluate the biological approach to psychopathology (12 marks) The biological approach to psychopathology states that abnormal behaviour is a result of the brain not functioning correctly. This approach treats psychological disorders in the same way as physical orders. It suggests 4 main causes of abnormality: brain injury‚ infection‚ neurotransmitters and genetics. Brain injury Brain injury is deterioration or fault of brain cells can cause memory loss often present in Alzheimer’s
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Emotional Intelligence EDUCATION 2: Facilitating Learning INSTRUCTOR: Mrs. Sheryl Ann Perciano Submitted By: Hazel P. Villegas Maria Dolores L. Comighod BEED- Content Course [ II-D ] Individuals have many similar characteristics but they too differ in many respects. One of these individual differences is the intellectual differences which also refers to the intelligence. Intelligence is the general capacity of a person to adjust consciously his thinking to a new requirement. It
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were elligible. Moreover‚ one of your junior has been promoted. You are emotionally upset and feel frustated. What will you do? Talk it over with your boss and ask for reconsideration of the management’s decision. Start abusing the colleagues who superseded you. Move the court and obtain a stay order to get justice. Identify your shortcomings and try to improve your performance. Q No.2 A freshly recruited professional graduate joins your organisation as a management trainee
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Gary Baxter Individual Research Project s2769256 Primal Leadership: Realizing the Power of Emotional Intelligence. Goleman‚ McKee‚ and Boyatzis. Executive Summary This is a book about Emotional Intelligence (EI)‚ what it is‚ how it differs from IQ (Intelligence Quotient)‚ how it can be and‚ the authors argue‚ why it should be leveraged by leaders to achieve more contented (and therefore more productive) individuals‚ teams‚ and organisations – which will ultimately lead to better business results
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PRINCIPLES OF MANAGEMENT OCTOBER 3‚ 2014 Emotional intelligence is defined in our book as "the composite set of capabilities that enable a person to manage himself or herself and others" (Goleman‚ 1995‚ 1998) Emotional Intelligence is a very powerful tool. Emotions can enhance your thoughts‚ transform relationships and behavior. I realize now that I by using this tool it will allow me to understand myself better. Overcome my work-related challenges‚ and build healthy relationships. In the context
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Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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