Case 2: On-Time Package Delivery Michael Bushmann Erika Thompson Jocelyn Russell Katlin Eason Mark Hogan MKT 452- Sales Management November 14‚ 2012 Overall‚ we felt that Wayne Jacobson – Senior Vice President of Sales performed his responsibilities very well. Furthermore‚ it was good to see that he was so vested into figuring out the problems of the company. Ultimately‚ the negative effects that were found could be detrimental to the sales personnel
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Case 2: On Time Package Delivery MKT 452-301 Problem Areas Reasons for Drop in Performance The unreasonable demands in the key account of Clark‚ Burton‚ and Bowers Company. The lack of information of competitors The chaos of the new service and product lack of commitment to the company lower price competitors Promotion Process in to stagnant‚ and leading to important positions being held by employees in the maintenance phase
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On Time Package Delivery The report should discuss in detail the solutions to the several issues that are being faced by OTPD. Based on the conversations Wayne had with Dan Gunther (District manager-Boston)‚ Carol Klein (Key account manager-Phil)‚ Mike Wagner (Sales representative -DC) and Carmella Stringer (Director of Admin services- Strawn‚ Night and Squires)‚ one of the few major issues seems to be the lack of follow up training on the new service –(Express delivery). It looks like the sales
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Case Summary As stated in the case study of “ On-Time Package Delivery”‚ the first year of business was successful‚ bringing in revenue and steady customer need in the market for the service. Customers were many big firms and businesses in large cities. Also‚ they emphasis the importance of their employees‚ especially their sales force. The sales force is not only responsible for generating business and relationships with customers; they are the face of the company. These are the representatives
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The Dabbawala System: Analysis and Recommendations Executive Summary The dabbawala delivery system can be improved by focusing on transportation‚ turnover and technology. The on time‚ every time mission of delivering dabbas faces many travel issues each day such as: bicycles that have limited space‚ delayed pick up from food makers due to water supply‚ road work‚ and railway strikes. As the culture in Mumbai continues to change and the city experience growth‚ turnover has become a problem within
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Original Kayak Adventures advertises in regional magazines and maintains a Web site‚ which Edie designed. Customers say that the site is attractive and informative‚ but the Caputos are not sure of its effectiveness in attracting new business. At this time‚ no other kayak rentals firms operate within 20 miles of OKA’s location. So far‚ the Caputos’ plan is working out well. OKA rents space at a nearby marina‚ where Edie runs the office and operates her Web design business. She also handles rentals
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Just In Time system (JIT) was developed at the Toyota Motor company in Japan in the mid- 1970s by Taiichi Ohno and several of his associates. The roots of JIT system can be traced to the Japanese environment wherein lack of space and lack of natural resources necessitated efficiencies in processes and the use of limited natural resources. Thus the Japanese have developed an aversion to waste of any type‚ whatever it may be. Scrap and rework were also considered waste and thus they strive for perfect
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Bombay Dabbawalas go high-tech For over a century they delivered hot lunch in packages to thousands of Bombay’s working people with almost faultless efficiency without the help of information technology. But now Bombay’s ubiquitous Dabbawalas lunch deliverymen have realized that they need to go high-tech after all -- not only to expand their business but also for their social security. The Bombay Tiffin Box Suppliers Association‚ an association of 5‚000 lunch deliverymen who are called Dabbawalas
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INTRODUCTION A dabbawala; also spelled as dabbawalla or dabbawallah; is a person in India‚ most commonly in Mumbai‚ who collects freshly cooked food in lunch boxes from the residences of mostly-suburban office workers‚ delivering it to their respective workplaces and returning the empty boxes back to the customer’s residence by using various modes of transport. "Tiffin" is an Anglo-Indian word‚ derived from obsolete English slang "tiffing" (to sip)‚ for a light lunch or afternoon snack‚ and sometimes
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THE DABBAWALAS OF MUMBAI: The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over 100 years. In 1998‚ Forbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency. * The description of Dabbawalas 1. Descendants of soldiers of the legendary Maharashtrian warrior-king Shivaji‚ dabbawalas belong to the Malva caste‚ and arrive in Mumbai from places like Rajgurunagar‚ Akola‚ Ambegaon‚ Junnar and Maashi. 2. They believe
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