w rP os t S 910D05 OPERATIONS STRATEGY AT GALANZ op yo Dr. Stephen Ng and Barbara Li wrote this case under the supervision of Professors Xiande Zhao‚ Xuejun Xu and Yang Lei solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Richard Ivey School of Business Foundation
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Question one: The most important thing when identifying strategy is to distinguish it from operational effectiveness. For the failure to distinguish between operational effectiveness and strategy is in many cases the main cause to why a company can’t sustain their competitive advantage between its rivals. The mix up is understandable; they are both essential to superior performance‚ however in the same time they work in very different ways. Operational effectiveness is performing different activities
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London: Thomson learning. 4. Doolen‚ T.‚ Traxler‚ M.M. & McBride‚ K. (2006)‚ Using scorecards for supplier performance improvement: case application in a lean manufacturing organization. Engineering Management Journal‚ 18(2)‚ pp 26-34. 5. Haberberg‚ A. & Rieple‚ A. (2001)‚ The strategic management of organizations. Harlow: Pearson Education. 6. Hendricks‚ K.‚ Menor‚ L. & Wiedman‚ C. (2004)‚ The Balanced Scorecard: To adopt or not to adopt? Ivey Business Journal‚ pp 1-6. 7. Johnson‚ G. & Scholes‚
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supervision while providing case management. 4. Discuss ways to build a positive support network as a defense against "burn out. “Research suggests that burnout and low job satisfaction are significant problems among mental health workers and may be especially so among those working with clients with serious mental illness.”(Purdue) Many people suffer from mental illness and addiction‚ and many of these people end up in a community health center where social workers/case managers help them to
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Apple‚ Inc. a) Operational Balanced Scorecard: Apple‚ Inc. Increasing customer expectations and a rapidly changing market are continually putting pressure on Apple to maintain a balanced scorecard. From the information reviewed‚ it is evident both financial and non-financial measures of Apple operations constitute the management of their strategic decisions and evaluations of the cost of quality measures. Using the balanced scorecard approach to define the financial positioning of Apple creates
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to turn its desires into reality in the face of intense competition. Setting clear and specific aims and objectives is vital for a business to compete. However‚ a business must also be aware of why it is different to others in the same market. This case study looks at the combination of these elements and shows how Kellogg prepared a successful strategy by setting aims and objectives linked to its unique brand. One of the most powerful tools that organisations use is branding. A brand is a name‚ design
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CASE STUDY Whirlpool Corporation Evolution of a supply chain Whirlpool Corporation is the world’s leading manufacturer and marketer of major home appliances‚ with annual sales over $19 billion‚ more than 80‚000 employees and more than 60 manufacturing and technology research centers globally. Consumers around the world enjoy Whirlpool’s innovative products marketed under Whirlpool‚ Maytag‚ KitchenAid‚ Jenn-Air‚ Amana‚ Brastemp‚ Bauknecht and other major brand names. With this varied inventory
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Balanced Scorecard IKEA About the company IKEA is a Swedish company registered in the Netherlands that designs and sells ready-to-assemble furniture‚ appliances and home accessories. As of January 2008‚ the company is the world’s largest furniture retailer. Founded in Sweden in 1943 by 17-year-old Ingvar Kamprad‚ who was listed as one of the world’s richest people in 2013‚ the company’s name is an acronym that consists of the initials of‚ Ingvar Kamprad‚ Elmtaryd (the farm where he grew
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Case Studies of Management Indiana Wesleyan University Steven Thompson Ron Edens approach to managing his employees at Electronic Banking Systems Inc. is by rendering them almost inhuman. Edens believes that to maximize production control is the definitive need. Each of his employees performs a strict regiment and is constantly monitored to maintain the discipline he desires. While he is not incorrect that setting specific standards have rewarded him with current satisfactory production
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1. Explain how the Voice of the Employee supports improved internal processes (Voice of the Business)‚ and how the Voice of the Business supports customer satisfaction (Voice of the Customer). Voice of the Employee centers on creating and maintaining a workplace that is safe and secure in due to issues of violence and employee relations. Given the opportunity‚ employees have the chance to give their opinion and suggestions to improve the current work environment without the fear of retaliation and
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