Strategy & Execution Westpac Banking Corporation May 2010 24 May 2010 Addressing customer needs is about ‘getting the basics right’ Typical Customer Service Needs • Reliable delivery of products and services • Consistent experience across channels and platforms • Easy and simple to do business with • Single and insightful view of information • Flexible and responsive to requests Transforming banks to be customer centric 24 May 2010 Jason Millett – Westpac Banking Corporation Westpac’s
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To serve the Organization as a hard worker in this competitive environment discharging all my professional skills To be a part of Organization that provides an atmosphere of mutual growth and benefits‚ where I can show my talent and potential To work in tandem with a team in a challenging and competitive environment where I could improve my knowledge‚ capabilities and put them to use for the development of the organization To take up challenges in the field of computer Hardware learning the practical
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What is Internet Banking? “Internet banking” refers to systems that enable bank customers to access accounts and general information on bank products and services through a personal computer (PC) or other intelligent device. Internet banking products and services can include wholesale products for corporate customers as well as retail and fiduciary products for consumers. Ultimately‚ the products and services obtained through Internet banking may mirror products and services offered through
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[pic] INTRODUCTION 1.1 ‘Banking’ on CRM’ “Competition and globalization of banking services are forcing banks to be productive and profitable. To retain High Net Worth individuals‚ banks should focus strongly on relationship management with customers. Innovative Customer Relationship Management (CRM) strategies and cutting edge software can help‚ to a great extent‚ in achieving the desired results. To provide customized services‚ banks are opening Personalized Boutiques which
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Banking Sector Reforms in India *Manoj Kumar Assistant Professor‚ Deptt. of Commerce‚ N.M.Govt. (PG) College‚ Hansi ABSTRACT Banking sector reforms were introduced to remove the deficiencies in banking sector. The lack of autonomy is reflected in the fact that there is a common wage package for all bank employees irrespective of the health of the bank concerned. Kannan‚ the Chief Executive Officer of Bank of Baroda‚ says: "Give us the freedom to fix our own wages and offer market remuneration to
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Title of study: M-Commerce situation in context of Bangladesh and a study of present situation of mobile banking service implementation in various banks in Bangladesh as an m-commerce service. Table of Contents Pages 1. Introduction 4 2. Background of Mobile Banking 4 3. Objectives of the study 4 4. Methodology of the study 4 4.1. Location/Geographic Coverage 5 4.2. Types of Respondents 5 4.3. Research Design 5 4.4
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MSc(Econ) International Economics‚ Banking‚ and Finance Principles of Money & Banking Lecture Notes 1 The Definition of Money The definition of anything follows one of two procedures 1) Attach labels to real world objects – Nominalist (2) Attach labels concepts and then search for the corresponding real world entity - Empiricist Characteristics of Money 1) Medium of Exchange 2) Unit of Account 3) Store of Value Money has two meanings. As an abstract notion it is
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Comptroller of the Currency Administrator of National Banks National Banks and The Dual Banking System SEPTEMBER 2003 National Banks and The Dual Banking System S E P T E M B E R 2 0 0 3 T oday‚ the dual banking system‚ which has been a hallmark of banking in the United States for nearly 200 years‚ is under attack‚ as many states have attempted to assert legislative and enforcement authority over national banks in a way that contradicts constitutional principles that have
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The five functions of CRM are sales‚ marketing‚ support‚ finance and executive. Some examples that would fall in the sales category would be lead/prospect generation‚ qualification‚ distribution‚ tracking‚ analysis‚ reporting‚ meeting planning‚ proposal generation and support‚ and competitive analysis. Some examples of marketing would be campaign management‚ literature fulfillment‚ marketing penetration and segmentation‚ event planning‚ analysis & reporting‚ database marketing‚ list management‚
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Nairobi being the largest. Barclays Kenya was listed in the Nairobi Stock Exchange in 1986. 1.3 Statement of the problem In the Banking industry‚ a major challenge has been recruiting candidates with the right academic qualifications‚ experience and who can be trained on the job to become a company asset. The researchers’ desire is to find out the factors that affect banking industries in the recruitment process. 1.4 Objectives of the study 1.4.1 General objectives The general objective of the study
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