2014‚ 1–4‚ Early Online HOW WE. . . How we flipped the medical classroom NEEL SHARMA1‚ C. S. LAU2‚ IAIN DOHERTY2 & DARREN HARBUTT2 1 National University Hospital‚ Singapore‚ 2The University of Hong Kong‚ Hong Kong Med Teach Downloaded from informahealthcare.com by Dr. Tanzeela Khalid on 07/17/14 For personal use only. Abstract Flipping the classroom centres on the delivery of print‚ audio or video based material prior to a lecture or class session. The class session is then dedicated
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would be in how they manage and provide their clientele with value added transactions through positive customer service interactions. The customer’s expectation is to feel important and assisted during the interactions that ultimately lead to their desired end result. Registrar’s office of UCLM is one of the departments of the university who provide services to the students‚ parents‚ and inquirer who needs information. Students‚ whether they like it or not‚ can always experience how registrar’s
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Management and Leadership: Defining the Relationship What are the roles of the individuals in the above scenarios? Management is founded on authority and endeavors to direct people to do things a certain way (Yukl‚ 2006). In the scenario‚ I view Rick mostly as a manager. He is focused on the accomplishment of his task which is delivering a high-quality software solutions. As a manger he coordinate’s the activities of his section in order to achieve the objectives of the organization
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Marketing Case: Office depot The case that we are going to talk about today is about how office depot manages customer care & services. In the article we had to read they took an example of a couple‚ Steve and Dana. Dana experienced a dreadful delivery and therefore Steve‚ a marketing professor who heard the story from Dana and had just done a presentation about how important customer service is‚ decided to phone office depots customer service to see how they would handle his complaint. Steve had
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best interests. There are morally and legally acceptable exceptions‚ however‚ when specific romantic relationships‚ such as those between supervisors and subordinates‚ are likely to create a financial and legal liability for a company‚ and hamper the company from conducting business. In these cases‚ it would be morally irresponsible not to have a specific policy forbidding the romantic relationships in question. The Privacy Spectrum The right to privacy can be seen as a spectrum with each end of
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Benefits OpenOffice and FireFox can run on any Window’s OS Scope Only affects Product Research Team Workstations Costs Free to download software. Contract fees will be approx $600 Training Small amount of training may be required Risks Minimal Migration Normal Backup procedures I believe OpenOffice is a consistent and easy to use Application. It still allows you to open MS Office documents and also save in MS Office format. One of the drawbacks of choosing to use OpenOffice is that it has
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OFFICE ERGONOMICS ERGONOMICS: Ergonomics is the science of designing the job‚ equipment‚ and workplace to fit the worker. Proper ergonomic design is necessary to prevent repetitive strain injuries‚ which can develop over time and can lead to long-term disability.[1] The International Ergonomics Association defines ergonomics as follows:[2] Ergonomics (or human factors) is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system‚ and
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and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good for the customer because the customer don’t need to
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1. What is word processing software? Word processing programs such as Microsoft Word allow the user to "type" letters and words as images on a computer screen using a keyboard. In this role‚ it has rendered typewriters virtually obsolete. Written text can be edited and amended in many ways‚ including font‚ color‚ spacing‚ and layout. Completed pages can be saved in virtual image form or printed out as a hard copy document. 2. What is MS word? Discuss the different versions. Microsoft
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How Change Might Facilitate the Project’s Success Shima Shirazi CPMGT/300 9/1/2013 Maxine Brooker Title of Paper “Very few projects are ever completed according to the original plan. The changes to the plan result from either increased knowledge‚ a need for competitiveness‚ or changing customer/consumer tastes. Once the changes are made‚ there is almost always an accompanying increase in the budget and/or elongation of the schedule.”(Kerzner‚ p.949‚ 2009). The urge
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