Tesco’s Clubcard Customer Relationship Management Programme: The challenges of coming to terms with a changing market Synopsis For almost two decades‚ Tesco was seen to be one of the most successful retail organisations in the world‚ with a pioneering Clubcard-based loyalty scheme and the development of a strategic CRM (Customer Relationship Management) programme that provided the company with the basis for true customer insight and greater brand engagement. However‚ in 2011 the company
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Every business has stakeholders involved. A stakeholder is anyone who has a claim in some way to a company’s products‚ operations‚ markets‚ industry‚ and outcomes (Ferrell‚ Fraedrich‚ Ferrell 31). Some stakeholders are more involved than others. Members that are needed for the company to maintain are referred to as primary stakeholders‚ whereas others are called secondary stakeholders. Primary stakeholders can be identified as employees‚ customers‚ investors‚ and shareholders and can also be governments
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CSR objectives and actions developed for each of the Indra’s stakeholder groups: customers‚ suppliers‚ employees‚ shareholders and community are: Customers For Indra‚ knowledge exchange with customers to develop ad-hoc solutions is essential. In doing so‚ Indra selects those customers that it considers as highly innovative and with great growth potential‚ for which the development of trust is critical. Thus‚ it fulfills a two-fold aim: it improves its knowledge on needs and expectations of this group
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STAKEHOLDER THEORY: A LIBERTARIAN DEFENSE R. Edward Freeman and Robert A. Phillips Abstract: The purpose of this paper is to suggest that at least one strain of what has come to be called "stakeholder theory" has roots that are deeply libertarian We begin by explicating both "stakeholder theory" and "libertarian arguments " We show how there are libertarian arguments for both instrumental and normative stakeholder theory‚ and we construct a version of capitalism‚ called "stakeholder capitalism
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www.ccsenet.org/ass Asian Social Science Vol. 8‚ No. 10: August 2012 Managing Stakeholders: An Integrative Perspective on the Source of Competitive Advantage Minyu Wu’ ’ School of Business‚ Curtin Universify Sarawak‚ Sarawak‚ Malaysia Correspondence: Minyu Wu‚ School of Business‚ Curtin Universify Sarawak‚ CDT 250‚ 98009 Miri‚ Sarawak‚ Malaysia. Tel: 60-8-544-3844. E-mail: minyu.wu@curtin.edu.my Received: March 19‚ 2012 doi:10.5539/ass.v8nl0pl60 Abstract Despite the enormous amount of academic
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P2 describe the different stakeholders who influence the purpose of two contrasting businesses In this task I am going to be writing a business report regarding Carlsberg and Capital Foods showing the different types of stakeholders‚ which include within the two organisations. It will show how the stakeholders influence within the two businesses‚ and how they set their own objectives towards the companies. CARLSBERG Customers Customers are the people who buy the products and sell them‚ or use
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Steps in Identifying Stakeholders Identifying all of a firm’s stakeholders can be a daunting task. In fact‚ as we will note again shortly‚ a list of stakeholders that is too long actually may reduce the effectiveness of this important tool by overwhelming decision makers with too much information. To simplify the process‚ we suggest that you start by identifying groups that fall into one of four categories: organizational‚ capital market‚ product market‚ and social. Let’s take a closer look at
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1 2. Findings 2 2.1 Mission‚ Values and Key Objectives and Assess the Influence of Stakeholders 2 2.2 Three Stakeholders Objectives that Tesco Achieves 3 2.3 Tosco’s Responsibilities on the Stakeholders 4 2.4 Report 6 3. Conclusion 12 Reference List 13 1. Introduction 1.1 Purpose The purpose of this report is to provide an introduction about Tesco Malaysia. It identifies Tesco Malaysia’s mission‚ objectives and responsibilities of within its environment. This
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Introduction This assignment is based upon information collected on Republic Bank Limited. This is to illustrate the mission‚ vision and stakeholders and how the stakeholders affect the organisation. The company chosen is Republic Bank Limited. Republic Bank Limited (RBL) is a large organisation. It consists of thirty nine (39) branches within Trinidad and Tobago. They also have subsidiaries such as Barbados National Bank Inc‚ Republic Bank (Guyana) Limited
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Stakeholders 1st Business: Nike The aim of this business is to provide and develop products for athletes of every ability and to make sure their products help athletes reach their potential. They also want to create business opportunities that set them apart from competition and also to provide value for their stakeholders. Having objectives in a business is very important because it brings goals that the business needs to reach and also allows the company to be united. With Nike being a huge
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