OCR Unit number: 107 The Learner will: 1.Understand how to make telephone calls. 1.2 Give reasons for identifying the purpose of a call before making it. To not waste time‚ so you are aware what information you need and are therefore able to ask the right questions. It is also important as you will sound professional and organised‚ which will reflect well upon the company you work for. It may be a good idea to have a checklist written down of all you need to know‚ this
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9. Presentations 1. Hello‚ my name is Ionela! I work in an office. I love my job‚ but sit at my desk all the time. I usually run in the park after work and I eat healthy food to be fit. I prefer fruit and vegetables. I like bababas‚ oranges‚ melon‚ apples‚ cucumbers‚ tomatoes and lettuce. For breakfast I usually have cereal and milk. I never eat bread‚ salami or eggs! When I come to work‚ I make a cup of coffe – without sugar‚ of course. My lunchbreak is very short. I just eat a chicken sandwich
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English Grammar in Conversation Geoffrey Leech DEPARTMENT OF LINGUISTICS AND MODERN ENGLISH LANGUAGE LANCASTER UNIVERSITY‚ LANCASTER LA1 4YT‚ UK A thorough description of spoken English grammar is felt to be overdue. After all‚ spoken language has largely been neglected by grammatical tradition; the word grammar itself descends from the classical Greek word for writing. The grammarian ’s bias towards the written language remains strong today‚ and is reflected in such terminology as ’left
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Joe and Janie engaged in many conversations throughout their time together. One day‚ they get into an argument. The argument resulted in the fact that Janie could not find any pig’s feet for a customer. Janie has told Joe that she ordered a whole keg of pig’s feet the day before but when the customer went to get some‚ there wasn’t any left. Joe then asked Janie where the bill for the pig’s feet was. Janie replied that it’s either on the nail or on his desk. Joe said that it was in neither places
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TELEPHONE One of the greatest life changing inventions was the telephone. Electronic communication first began with the telegraph that allowed simple sentences to be tapped out over a telegraph line. In 1873‚ Alexander Graham Bell‚ along with Thomas Watson‚ an electrician helping Bell‚ began experimenting with a “harmonic telegraph” which he hoped would allow multiple communications to be transmitted simultaneously over the same pair of telegraph wires. By 1874 he was also working on a method
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Conversation versus Preservation The condition of our environment is a worldwide debate. Our air and water condition doesn’t recognize borders. You can have problems with soil in a nation and you can cause problems and reduce another country’s food supply. At the same time different regions in the world do face different problems. One key distinction is the environmental threats faced by developed nations‚ such as the United States and Western European countries‚ and developing nations‚ such as
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Make and Receive Telephone Calls This unit is about making and receiving telephone calls and transferring calls‚ when necessary‚ in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. • Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork
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Difficult Conversations Good communication is very important in daily life as well as in a business setting. Difficult Conversations talks about why some conversations are difficult‚ why people avoid having these conversations‚ and why people do poorly in them. The book is full of techniques for handling these discussions in an effective away. Difficult conversations can be anything from salaries/raises to complaining to a neighbor about their loud parties at night. Most of the time‚ people
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通し番号02-022から028まで 通し番号02-022: Short Conversation (90-120 words) (Narrator): Listen to a conversation between two students in class. Alex: Hey Josh‚ who are you going to vote for tomorrow? Josh: Hey Alex. I’m not sure yet. Probably Josh Martin. He said he’s going to make school tuition cheaper. Alex: Really? Josh: Yeah he wants to make going to public universities free‚ so I’ll probably vote for him. It would be great to go to school for free. Alex: It
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The difference between college class conversation and casual conversation with a friend is that during a casual conversation with a friend an individual do not have to think before he or she speaks. Even though this may be the best decision to avoid confrontation‚ most friends speak their mind to one another with no hesitation or filter. Whether their opinion is negative or positive‚ they can speak to each other as they please. With that being said‚ a conversation within a classroom has to be well thought
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