HOW CAN TELEMARKETING MANAGERS MAINTAIN AN ETHICAL ENVIRONMENT AND IMPROVE THE PROFFESSIONALISM OF THEIR AGENTS? Purpose: This report will analyze how telemarketing managers can maintain an ethical environment and improve the professionalism of their agents. This report is also a class requirement for English 205‚ Fall 2009. INTRODUCTION Rapid technological developments in computers and telecommunications coupled with significant growth in the telemarketing industry have created new challenges
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Telemarketing (sometimes known as inside sales[1]‚ or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services‚ either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Inbound Telemarketing Publish‚ display and mention your phone
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individuals (Rainer & Cegielski‚ 2011). Access to detailed customer demographic information essentially became possible leads for telemarketing organizations. Once the leads were accessed‚ telemarketing businesses used call centers to push the products or services they sold. IT advances forced Congress’ hand to offer some appearance of defense for customers and control for telemarketing organizations against practices deemed distressing. According to American Teleservices Association (2012)‚ “In
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Telemarketing After sitting down to a family meal‚ it is not an uncommon event for the telephone to ring. No one likes an interrupted meal‚ and even the call of a close friend can be unwelcome. Anymore‚ one would be lucky if that call were even from an acquaintance. Telemarketing is an intrusive marketing tactic that should not be used. Telemarketing is probably one of the most controversial direct marketing tactics‚ yet what is considered telemarketing is not always universal. (Fisher 2)
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Fraud Fraud is listed by the 2003 UK Threat Assessment issued by the National Criminal Intelligence Service as one of the seven most significant threats facing the world1. What is a Fraud? A fraud is when one party deceives or takes unfair advantage of another. A fraud includes any act‚ omission‚ or concealment‚ involving a breach of legal or equitable duty or trust‚ which results in disadvantage or injury to another. In fact‚ in a broad strokes definition‚ fraud is a deliberate misrepresentation which
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Coding Fraud Michael Anastasio Ultimate Medical Academy Before answering the questions “what are my responsibilities for billing on a procedure that was not performed but asked to do so anyway”‚ Let me explain a little on Medical Billing Fraud? It is an attempt to fraudulently obtain payments from insurance carriers. Fraud in medical billing cost tax payers and medical providers millions of dollars annually (all-things-medical-billing.com). In 1996‚ HIPPA established the Health Care Fraud and
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business environment. Trends observed indicate a need for increasing secure management. Review of scholarly journals‚ industry publications and text books were performed to gather data. Findings support that implementation of fraud reporting mechanisms assist in detecting fraud. Abstract 3 Introduction 4 What is Password Hashing? 4 Defined 4 Hashing Methodologies 5 How Password Hashing is Used 6 Add SALT for Taste? 7 Who Should Care and Why Hashing is Important 8 Individual Users
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make his major customer happy Pomerantz had to approve significant markdowns in Leslie Fay’s wholesale prices and grant those customers large rebate. In 1993‚ Donald Kenia‚ the company’s controller‚ took full responsibility for a large accounting fraud revealed to the press by John Pomerantz. Leslie Fay’s earnings had been overstated by approximately $80 million from 1990-1992 and about $130 million entries were fake. Upon the investigation of the Audit committee it was found out some audit tricks
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was heard stating that if he was out of the picture‚ the team would fail. Hill’s micromanaging style shows a need to have control over every detail of the business. This type of management is a huge red flag pointing towards financial statement fraud (ACFE‚ 2012‚ p.1.238).One of the employees‚ Sam MacCarty‚ pointed out that though Ackers is the President of the team‚ Hill is seen as the one in control. This could lead to a possible resentment of Ackers and the team as a whole. Hill is pulling all
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Forensic Accounting in New Zealand: Exploring the gap between education and practice. Jennette Boys Auckland University of Technology‚ New Zealand Abstract ‘Accounting practice has always been concerned with fraud’ (Lehman & Okcabol‚ 2005) The global business environment is rapidly changing and this has resulted in evolutionary changes in the skills accountants need to meet the requirements of their clients so they can continue to add value to their businesses
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