the What Do You Think? questions that you completed throughout this chapter. 1.What are some service attitudes and practices that promote retaining customers? Customer retention refer to a strategy with the purpose of doing whatever it takes to keep a company’s current customers on a long term basis (Gibson‚ 2012). Retaining customers is enabled by excellent customer service that produces many positive benefits for the organization. Retaining customers through effective customer service enables
Premium Customer service Sales Customer
her from taking certain actions. This is a(n) ________. A) rule B) policy C) agenda D) procedure 2) Michelle eventually finds a problem that has no cut-and-dry solution. The problem is unique and is unlikely to occur again. This problem is ________ in nature. A) structured B) programmed C) scheduled D) nonprogrammed 3. Is there a difference between wrong decisions and bad decisions? Why do good managers sometimes make wrong decisions? Bad decisions? How might managers improve their decision-making
Premium Decision making Decision theory
Properties Review By: Group W1 Akash Panda Neha Prakash Riya Thomas Sandipan Dutta Vaibhav Jain The specific topic of the article is to examine two different ways of distribution of power in an organization and computing the relationship between the three main structural properties of the organization which includes formalization‚complexity and centralization. Decision making can be done in two ways: 1) Decision making regarding the allocation of resources 2) Determination about the organizational
Premium Organization Structure Decision making
Chapter 8: Organization Structure and Design Multiple Choice 1. Which management function entails the process of arranging people and resources to work toward a common goal? a) Controlling b) Leading c) Planning d) Organizing Ans: d Bloom’s: Knowledge Level: Easy Learning Objective 1: Understand organizing as a managerial responsibility. Section Reference: Organizing is one of the management functions. 2. An organizational structure consists of all the following
Premium Organizational structure
Structure of the continuous improvement Matrix organization structure is a hybrid divisional and functional structure. As this company is starting to grow‚ using this structure will help it develop and manage well. The matrix structure allows for the benefits of functional and divisional structures to exist in one organization. The matrix organizational structure divides authority both by functional area and by project. In a matrix structure‚ each employee answers to two immediate supervisors: a
Premium Organizational structure
Kudler Fine Food Virtual Organization that affect its long-term profitability. You will evaluate the differences between market structures and review the organization’s strategic plan‚ marketing overview‚ market surveys‚ and other material to evaluate the organization’s competitiveness in the marketplace‚ including its customers’ views. In the process‚ you will identify the market structure that you believe best applies to this organization‚ and assess how the market structure positively and negatively
Premium Organization Strategy Strategic management
Organization Structure Paper Any successful company must rely on being well organized in order to be successful. The organization must have departments that have clear roles and descriptions on what each individual or department is assigned to do. Regardless of what the company or organization does‚ the organizational structure in each is similar somehow. This paper will discuss the organizations structure‚ and how the organizations functions create for a positive and encouraging environment for
Premium Management Corporate governance Chief executive officer
Introduction to organizational structure An organization structure refers to an arrangement of people‚ relationship and responsibilities in carrying out company activities to achieve goal. In addition it also can define as how a people in the organization are group together and to whom they report. Formal structure is needed for larger organization that decisions have to be made about the delegation of various tasks. In an organization structure clearly indicate and separate between the work activities
Premium Organizational structure
Introduction Structures designs are important for smooth operation in any organizations. In the history of organizational design‚ there are three traditional and three contemporary designs most well-known to the world. This essay will discuss all these six designs and its evolution pattern with extra attention to the use of team in each design. Theories Three traditional organizational designs include function structure‚ divisional structural and matrix structure. Functional structure puts groups
Premium Organizational structure Management Organization
Organization Structure and Design Organizing: Arranging and structuring work to accomplish organizational goals. Organizational Structure is the formal arrangement of jobs within an organization. Organization chart: Organization structure shown visually in the form of a chart. Organizational Design: A process that involves decisions about six key elements : Work specialization‚ Departmentalization‚ Chain of command ‚ Span of control‚ Centralization and decentralization and Formalization. Purpose
Premium Organizational structure Management