Quality Management and Six Sigma Learning Objectives – Chapters 1-5‚ 11 Midterm Exam Ch 1 – Introduction to Quality Describe the evolution of quality from the early 20th century through the Japanese post-World War II‚ to the “Quality revolution” in the U.S. and elsewhere in the 1980’s through the early 21st Century. Identify the underlying forces to the ‘quality revolution’. Explain the role of the quality ‘gurus’ including Walter Shewhart‚ Joseph Juran‚ W. Edwards Deming Early Twentieth Century
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Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
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Decoding the DNA of the Toyota Production system: The Toyota Production system has long been considered as the source of Toyota’s outstanding performance as a manufacturer. The distinctive practices of the system especially Kanban and quality circles have been widely used elsewhere. Companies that have tried to adopt the Toyota Production System can be found in diverse fields. However‚ what is surprising is that only a few manufacturers have succeeded in imitating Toyota successfully even though
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APICS acknowledges the Basics of Supply Chain Management Committee for its contributions in the development of this resource. Jim Caruso‚ CPIM‚ CSCP (chair) Carol Bulfer‚ CPIM James F. Cox‚ Ph.D.‚ CFPIM‚ CIRM‚ Jonah’s Jonah William Leedale‚ CFPIM‚ CIRM‚ CSCP Michael A. Roman‚ CPIM Angel A. Sosa‚ CFPIM ©2009 APICS The Association for Operations Management No part of this publication covered by the copyright herein may be reproduced or copied in any form or by any means without the written permission
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VALUE CHAIN AND COMPETITIVE ADVANTAGE OF PT.TOYOTA (BASED ON THE THEORY M. Porter) COMPANY PROFILE * PT Toyota Motor Manufacturing Indonesia * Headquarters Jl. Yos Sudarso‚ Sunter II‚ Jakarta 14330‚Tel (021) 6515551 (hunting)‚Fax (021) 6515360 Established: July 15‚ 2003 * Paid-in Capital: Rp. 400 000 000 000 * Shareholders: PT. Astra International Tbk (51%) & Toyota Motor Corporation (49%) * Toyota Dealer Network 5 Primary Dealer: * PT Astra International‚
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Sammanfattning – KURS 190: FÖRETAGANDE – OPERATIONS MANAGEMENT – VT08 Operations management p. 3-35 What is operations management? Operations management is the activity of managing resources which are devoted to the production and delivery of products and services. 3 core functions Marketing function – communicating the products to the market. Product/service development function – creating new products/services. Operations function – fulfilling customer requests. Support functions
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will always be less than that of period t ( F ) Zero cycle time is one of the main targets of JIT. ( T ) With cross-training and autonomation‚ it becomes possible for a single worker to operate several machines at once. ( F ) The classical Kanban system made use of three types of cards: a production card‚ a move card and a sequencing card. ( F ) In MRP‚ pegging is the reverse action of netting. ( T ) Nervousness in MRP occurs when a small change in the master production schedule
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All companies have a set of strategies to play by when it comes to the way they produce their products and services‚ and in this fast moving economy‚ the link between product and service have become ever more important. However‚ in order to produce the product and services that a firm is to offer to their customers‚ the must first look at their production process. To make the products in-house‚ or to outsource their production to other companies‚ in the quest to be more profitable and efficient
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For Japanese Women‚ a Competition to be Thin In Japan‚ only 3.5 percent of the population is considered obese. In contrast‚ the U.S has a climbing obesity rate that is currently thirty percent. A main reason for the contrast in obesity rates is the “culture of health” that Japan has long promoted. In part‚ Japan has been the healthiest nation thanks to its meals of vegetables‚ fish‚ and small portions. However‚ although Japan is able to avoid the problem of obesity‚ it is experiencing a rapid
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close out and disposition and accounting data. Warning signals – flag inadequacies in materials and capacity plans 4) JIT effect on PAC: • Formal SFC is unnecessary under JIT; Shop order paperwork isn’t maintained. • Order release through kanbans or other pull system • Limited work-in-process inventories • Detailed scheduling is not needed – workers know the routine • No data collection or monitoring requirements–only raw material and finished goods inventories 5) The Company Environment
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