Chapter 1 Introduction to Operations Management True/False 1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization’s goods or services. Answer: False Page: 4 Difficulty: Easy 2. Often‚ the collective success or failure of companies’ operations functions will impact the ability of a nation to compete with other nations. Answer: True Page: 4 Difficulty: Easy 3. Companies are either producing
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1. Why should one study operations management? Operations Management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. • Operations Management is one of the three major functions of any organization‚ and it is generally related to all the other business functions. All organizations market (sell)‚ finance (account)‚ and produce (operate)‚ and it is important to know how the Operations Management activity functions. Therefore‚ we study
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NicBlitz Internet Café Management Information System System Analysis and Design Main Documentation Outline For Information Technology Program ITP101M Group 5: Gamponia‚ Ivy Valerie T. Luis‚ John Paul L. Obispo‚ Armando Brian Table of Contents Title….………………………………………………………………………………….…………1 Table of Contents………….……………………………………………………………….……...2 List of Appendices………………………………………………………………………………...3 Introduction………………………………………………………………………………………
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References: Blackstone‚ J.‚ 2010. APICS Dictionary. 13th ed. Chicago: American Production & Inventory Control Society‚ Inc. . Bozarth‚ C. C. & Handfield‚ R. B.‚ 2013. Introduction to Operations and Supply Chain Management. 3rd ed. s.l.:Pearson Education Limited. Bridge‚ V.‚ 2013. Vietnamnet. [Online] Available at: http://english.vietnamnet.vn/fms/business/73719/vietnamese-labor-force-is-cheap-or-expensive-.html Guy‚ Q.‚ 2011. Cost of quality. [Online]
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IMPORTANT THEORY QUESTIONS IN OPERATIONS MANAGEMENT 1. Define productivity. How can it be measured? How can the productivity of an organization be increased? 2. What is the transformation process? Explain the transformation process in a restaurant. 3. How is a job shop different from the batch production process? 4. What are the differences between manufacturing and service operations? 5. What are the characteristics of a good product design? 6. What is service capacity? Which strategies
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BA365 Intro to Operations Management Question 1 a) A hospital emergency room averages 50 patients per shift. A shift is 8 hours long‚ and the average patient requires 20 minutes in the exam room. 8*60/20 =24 would equal the number of patients for a 8 hour shift Average number of patients=50 b) Discuss whether you think a 30% capacity cushion is appropriate for a hospital emergency room. What factors would consider when setting this cushion? A 30%cushion
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When marketing‚ engineering‚ and operations simultaneously develop a process (cross -functional integration)‚ this approach is known as __________ ________________. A) sequential process B) traditional approach C) concurrent engineering D) both A and B E) none of the above Feedback: C is the correct answer. Unlike the traditional serial or sequential approach‚ concurrent engineering uses cross-functional integration for concurrent development of a product
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Case: Biddy’s Bakery Chapter 3‚ Operations Management 1. Elizabeth’s largest challenge considering her capacity needs‚ is that she outgrew her first facility’s capacity and then decided to move to a much larger facility where she realized she had considerably more capacity than needed for her business. Elizabeth is essentially paying for a facility she is not utilizing fully; therefore her sales expectations are not being met because of the bills she needs to pay with unused space. Elizabeth should
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Review core capabilities. Core capabilities are critical issues in operations management. Why are core capabilities an asset? Are there any instances in which a firm’s core capabilities can be a liability rather than an asset? In general‚ core capabilities are an organization’s key ability that sets it aside from competitors. According to Qfinance‚ the definition of core capabilities is a key ability or strength that an organization has acquired that differentiates it from others‚ gives it
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E. Sillignakis CONTENTS PAGE INTRODUCTION 1.0 THE “BREEZE” NIGHTCLUB CASE STUDY 2.0 MANAGEMENT SYSTEM DESIGN 2.1 ROLES AND RESPONSIBILITIES 3.0 THE TRANSFORMATION PROCESS MODEL 3.1 OPERATIONS MANAGEMENT CYCLE 3.2 FUNCTIONS AND PROCESSES 4.0 CUSTOMER SATISFACTION IN NIGHTCLUB INDUSTRY 5.0 PRODUCT & SERVICE ATTRIBUTES IN A NIGHTCLUB EXPERIENCE 6.0 MEASUREMENT OF CUSTOMER SATISFACTION 7.0 QUALITY MANAGEMENT – SIX SIGMA 8.0 APPLICATIONS OF SIX SIGMA TO “BREEZE” CASE – ACTION PLAN 9.0 LIMITATIONS
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