SHERIDAN COLLEGE Report of the Library Satisfaction Survey From The Perspective of ESL Program Students Business Communication Course Submitted to: Date Submitted: 17th February 2011 Library Satisfaction Survey Abstract This report is based on the survey on the library‚ one of the many services available at Sheridan College. The survey was conducted with ESL programs students and staff at Sheridan College on 10-11 February 2011. The number of students who filled
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the Indian motorcycle market trend was towards fuel efficient‚ small capacity motorcycles (that formed the 80–125 cc class). Bigger motorcycles with higher capacity virtually did not exist (except for Enfield Bullet). The launch and success of Hero Honda CBZ in 1999 showed that there was demand for performance bikes. Bajaj took the cue from there on and launched the Pulsar twins in India on 24 November 2001.[5] Since the introduction and success of Bajaj Pulsar‚ Indian youth began expecting high
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A 26-year-old partnership between Japan’s Honda Motor and India’s Hero Group ended on Thursday. Announcing the break-up of joint venture company Hero Honda Motors Ltd (HHML)‚ Pawan Munjal cited changing market dynamics coupled with ambitions of growing beyond India as the two compelling reasons for the split. Under the present agreement‚ HHML was not permitted to tap overseas markets‚ seek technology from any other company and even participate in large scale exports. Terming the deal as beneficial
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SEED OF SUCCESS 4 THE MUNJALS AND THE HERO GROUP 4 CREATION OF HERO HONDA MOTORS LTD. 6 GROWTH OF HHML 7 A SUCCESSFUL KICK-START 7 MARKET LEADERSHIP 7 CUSTOMER RELATIONSHIP MANAGEMENT 8 SUPPLIER RELATIONSHIP MANAGEMENT 9 DEALER RELATIONSHIP MANAGEMENT 9 LABOUR RELATIONSHIP MANAGEMENT 9 EMPLOYEE RELATIONSHIP MANAGEMENT 10 TECHNOLOGY-DRIVEN OPTIMIZATION OF DELIVERY ROUTES 10 BRAND IMAGE 10 SOCIAL RESPONSIBILITY 10 HHML¡¦S ACHIEVEMENTS 11 HHML¡¦S FINANCIAL PERFORMANCE 12 COMPETITION 12
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PREVALENCE AND ASSOCIATED FACTORS FOR HIV AND TUBERCULOSIS CO INFECTION‚ DESSIE REFERRAL HOSPITAL & HEALTH CENTER‚ Getachew G/mariam‚ MSc‚ college of Dessie health sciences‚ Dessie‚ Fikre Enqusilasie ‚ PhD‚ school of public heath‚ Addis Ababa University‚ Addis Ababa‚ Ethiopia. Abstract Background: tuberculosis is the most serious opportunistic infection for people infected with HIV in developing countries. A majority of co infected cases are in sub Saharan Africa‚ where up
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CUSTOMER SATISFICATION [pic] HONDA ACTIVA SUBMITTED TO:- Prof. Rajesh Mehrotra (Director) School of Business and Management SUBMITTED BY:- ADITI GOYAL M.B.A. IV.B PREFACE I have to undergo analysis project for a particular organization in marketing research project as on subject. After doing a lot of brainstorming we chose Honda as our organization and studied it under the title of “Customer Satisfaction” of Honda. I
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motors. Satisfaction is a person’s feeling of pleasure or disappointment resulting from a comparing perceived performance in relation to his or her expectation. If the performance falls short of expectation‚ the consumer is dissatisfied. If the performance matches the expectations‚ he consumer is satisfied. If the performance exceeds expectation‚ the customer is highly satisfied or delighted. In today’s competitive scenario firms consistently tries to satisfy his existing customer to get more
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Chapter 1. Introduction Chapter 1. Introduction “Satisfying the customer is a race without finish.” (Vadim Kotelnikov). Many researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant
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Customer satisfaction of mcD Intro. The topic is selected to analyze the satisfaction levels of the customers towards McDonald’s products. The topic is aimed at understanding the consumer’s satisfaction. 2) Introduction to McDonalds Corporation :- McDonald’s Corporation is the world’s largest chain of FAST FOOD RESTAURANTS‚ Serving nearly 58 million customer dalily. It was started by two brother Dick and Mac Donald in San Bernardino‚ California in 1940. McDonald’s Restaurants are found in more
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practice for Measuring Customer Satisfaction‚ how it relates to my organization’s current practices for measuring satisfaction of customers and provides a detailed analysis of our current trend in meeting or exceeding these best practices. Customer satisfaction measurement allows an organization to understand the issues‚ or key drivers‚ that cause satisfaction or dissatisfaction with a service experience. When an organization is able to understand how satisfied its customers are‚ and why‚ it can
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