BAJAJ V/S HERO HONDA SUBMITED TO SUBMITED BY Prof. Sarita Pattnaik Arpita Gupta Roll No. dbs/0810/w243 MBA 4ND Semester [pic] DELHI BUSINESS SCHOOL B-II/58‚ M.C.I.E.‚ Mathura Road‚ New Delhi Website: www.dbs.edu.in [pic] Vs. [pic] ACKNOWLEDGEMENT The research on “Comparative Study between Bajaj and Hero Honda” has been
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uncompromising pursuit of the goals to attain quality along with customer satisfaction; the resulting affinity in working cultures - brought the world’s largest manufacturer of motorcycles in collaboration with the world’s largest bicycle manufacturer‚ bringing forth a market leader. Honda Motor Company of Japan and the Hero Group entered a joint venture to setup Hero Honda Motors Limited in 1984. The joint venture between India’s Hero Group and Honda Motor Company‚ Japan has not only created the world’s single
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Customer satisfaction survey: Outback Steakhouse Customer Satisfaction Survey Customer satisfaction survey: Outback Steakhouse Overview Outback Steakhouse is a multinational restaurant chain operating throughout the United States and in 18 other countries including Australia‚ Malaysia‚ Singapore and many more countries worldwide‚ (Outback Steakhouse‚ 2013). In most basic terms‚ Outback Steakhouse could be described as an Australian themed steakhouse
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1.1Customer Satisfaction What is customer satisfaction? Customer satisfaction refers to how satisfied customers are with the products or services they receive from a particular agency. The level of satisfaction is determined not only by the quality and type of customer experience but also by the customer’s expectations. A customer may be defined as someone who: •Has a direct relationship with‚ or is directly affected by your agency and •Receives or relies on one or more of your agency’s services
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A Case Study in Creative Approaches to Customer Satisfaction Surveys Background The Washington Suburban Sanitary Commission (the Commission or WSSC) is a bi-county agency in Maryland established to provide water supply and wastewater treatment services for approximately 1.7 million people in Montgomery and Prince George’s Counties. WSSC has a service area of almost 1‚000 square miles‚ and serves about 430‚000 accounts. Ascellon’s work on this project was guided by three critical objectives that
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Introduction Hero Honda was established in 1984 in India as a joint venture between an Indian Company HERO GROUP and a Japanese Company HONDA MOTOR. For many years after the establishment‚ Hero Honda enjoyed sole motorcycle producer in India as it has got the first mover advantages. Later various other Indian brands entered the market with the name like Bajaj‚ TVS and Mahindra. Other foreign companies like Suzuki and Yamaha also entered market after visioning the growth potentiality of the market
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Register number : 10BBM20068 HONDA COMPANY INFORMATION Honda is headquartered in Minato‚ Tokyo‚ Japan. The company has assembly plants around the globe. These plants are located in China‚ the United States‚ Pakistan‚ Canada‚ England‚ Japan‚ Belgium‚ Brazil‚ New Zealand‚ Indonesia‚ India‚ Thailand‚ Turkey and Perú. The company ’s car models include the Accord‚ CR-V‚ Civic‚ Element‚ and Ridgeline‚ as well as gasoline-electric hybrid versions of the Civic and Accord. Honda ’s line of motorcycles includes
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FINAL PROJECT REPORT ON PERFORMANCE APPRAISAL AT VERKA MILK PLANT‚ SANGRUR Submitted for the partial completion of the degree of Master of Business Administration at INTERNAL GUIDE: SUBMITTED BY: Mrs. Sheetal Singla Kanwar Pal Singh Roll No.1172569
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Hero Honda Introduction: The Indian two-wheeler industry is experiencing a major shift in its shape and structure. The established players in the industry are taking a hard look at their portfolio of products and are in the process of reshuffling them to meet the expectations of customers. The beneficiary is of course the consumer‚ who has an increased array of products to choose from. The last four-five years have brought about a great change in the consumer preferences for two-wheelers
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QUESTIONNAIRES A comparative study on customer satisfaction of after sale services provided by TVS and hero Honda workshop Dear Sir/Madam As a part of our course curriculam‚ I am conducting a study on the topic “A COMPARATIVE STUDY OF CUSTOMER SATISFACTION OF THE AFTER SALE SERVICE PROVIDED BY THE JOYSHREE INDIA PVT.LTD AND JAY BEE HONDA WORKSHOP IN GUWAHATI CITY”.You are requested to kindly extend your cooperation in filling this questionnaire which would enable me to attain the objectives
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