COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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The Myth of Secure Computing Case Analysis Report Digital security….the term is almost a paradox in that there is no such thing as security when it comes to secure computing. At best‚ threats to digital security can be lessened and sometimes prevented but there is no such thing as an impenetrable defense. Corporations are constantly plagued by computer viruses and hacker attacks are on the rise leaving corporate networks vulnerable. It is estimated that 90% of all businesses every year
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Handling Meetings The secretary’s role at meetings The Secretary is crucial to the smooth running of a Management Committee meeting. This involves activities before‚ during and after Committee meetings. In order to be effective‚ the Secretary of the Management Committee should ensure that they carry out the following activities: Before the Meeting * Consult with the Chairperson on the order of business for the meeting‚ and the way in which it should be dealt with on the agenda. Decide what
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[pic] |[pic] | | |REPORT | |HANDLING CONFLICT | |CASE STUDY: “The social network” | |
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a program. In the languages that do not support exception handling‚ errors must be checked and handled manually‚ usually through the use of error codes. In contrast‚ Java: 1) provides syntactic mechanisms to signal‚ detect and handle errors 2) ensures a clean separation between the code executed in the absence of errors and the code to handle various kinds of errors 3) brings run-time error management into object-oriented programming Exception Handling An exception is an object that describes
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Manual Handling The way procedures are performed The practice of inadequate Manual handling is one of the most frequent risks that many people are approached with in all workplaces. The aim is to provide each individual with the knowledge and skills needed to perform Manual handling in the appropriate ways. We need to identify potential hazards and use the training knowledge to implement strategies to eliminate or reduce the risk to prevent injuries occurring. (Major workplace Hazards
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approaches to the port. (Presidential Decree 857) Arrastre and stevedoring operators and contractors shall operate cargo handling within a port‚ the jurisdiction area of which is specific in the permit of memorandum of agreement or management contract to the exclusion of all others. They shall collect arrastre and stevedoring charges from port users concerned in the cargo handling rates prescribed by the Philippine Authority. Statement of the Problems What are the services being offered by the Arrastre
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Building a Secure Organization John Mallery BKD‚ LLP Chapter 1 It seems logical that any business‚ whether a commercial enterprise or a not-for-profit business‚ would understand that building a secure organization is important to longterm success. When a business implements and maintains a strong security posture‚ it can take advantage of numerous benefits. An organization that can demonstrate an infrastructure protected by robust security mechanisms can potentially see a reduction in
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GRIEVANCE HANDLING Introduction It is a Universal fact that where ever human beings are involved‚ of certain there will be discontents and dissatisfaction‚ even though it may superbly be best managed organizations. But‚ it does not mean that by thinking so‚ the management can ignore the grievance of the employees. Accumulation of dissatisfaction may result in severe conflicts and litigations‚ hampering the peace and work‚ for which the majority of the human being aspires. Further‚ it is observed
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CU2650 Support Individuals with Specific Communication Needs 1.1 The importance of meeting a service user’s communication needs is very important. In my job role I need to communicate with people all the time. First and foremost the service user I am supporting‚ but there are also their family and friends‚ who are likely to be involved in the personal support plan. The way in which I communicate will be different depending on the service user I am communicating with and the purpose of which
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