Afro Eurasian Studies‚ Vol. 2‚ Issues 1&2‚ Spring & Fall 2013‚ 56-71 Measuring the Perceived Service Quality and Customer Satisfaction in Islamic Bank Windows in Libya Based on Structural Equation Modelling (SEM) Ali Joma Khafafa* Zurina Shafii** Abstract The growth of the banking sector is vital for a country’s economic development as it provides most of the financing sources for businesses. Customer satisfaction is one of the most important factors in determining the feasibility of a banking operation
Premium Factor analysis Bank Islamic banking
must look at delivering the service with the best quality in order to attract the most customers and have a competitive advantage over their rivals. The focus of this thesis will be only on horse racing and XYZ LTD as the company also offer to the public the possibility to bet on international football matches as well. It analyses the customer satisfaction on the different aspect of the service offered by XYZ LTD and also the expectation of the customers about the service before and their perception
Premium Service Customer Quality of service
Supermarket Psychology: Supermarket Layout watch this video http://www.youtube.com/watch?v=g3IwOgA3Ngw This video is about trolleyology. In simple words means make us easy in spending our money with use of psychology. The case is one customer had given a simple task in 3 minutes to shop 3 basic goods in the supermarket that never shopped before. It looks simple but actually it really hard where you will face with many disruptive things. Customers tend to shop at anti clock direction
Premium Retailing
An executive summary for managers and executives can be found at the end of this article Importance-performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA John B. Ford Professor of Marketing and International Business‚ College of Business and Public Administration‚ Old Dominion University‚ Norfolk‚ Virginia‚ USA Mathew Joseph Associate Professor of Marketing‚ School of Business‚ Georgia College
Premium Marketing Higher education University
|service marketing | |EXPECTATION AND PERCEPTION OF SERVICES IN JET AIRWAYS | |BASED ON STUDY CONDUCTED THROUGH SERVQUAL | |
Premium Airline
supplier‚ how they manage to secure deliverance of high quality coffee beans. Communication and contracts with green coffee suppliers Operations: * How Starbucks operations are conducted?‚ Starbucks own stores‚ expand on how many and how the procedure is (licensing etc) Outbound Logistics: * How do they sell their coffee costumers? Originally through their own shop without any intermediates‚ though they started to let some supermarkets sell their coffee‚ which is a concept they want to
Premium Customer service Coffee Customer
of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention. Lam and Zhang (1999) claim that overwhelming customer demand for quality products and service has in recent years become increasingly evident to professionals in the tourism and hotel industry. Among all customer demands‚ service quality has been increasingly
Premium Hotel Hotels Hotel chains
QUESTIONNAIRE Name Address Age Below 25 25 to 40 40 to 55 Above 55 Occupation Self employed Salaried Others Annual Income Less than 1.5 lac 1.5 lac to 3 lac 3 lac to 5 lac Above 5 lac 1. Which kind of Bank do you prefer for banking Nationalized Bank Indian Private Sector Bank Co-operative Bank Foreign bank 2. In which bank
Free Cheque Bank Credit union
RELATIONSHIP BETWEEN QUALITY OF SERVICE AND STUDENTS’ SATISFACTION AT UNIVERSITY CAFETERIA 1. BACKGROUND OF THE STUDY The college student market is currently influencing the expansion of university food services. Due to the dining unit options as well as increasing off campus competitors‚ college students are not tolerating poor quality of food served by university dining services. The college student market is currently influencing the development of institutional food service. To satisfy the
Premium Restaurant Catering Quality of service
Impact of Service Quality on Customer Satisfaction of Mobile Users – A Case Study of Airtel ISSN 2319-9725 Dr. Rajesh K. Yadav Associate Professor & H.O.D. Department of Management RKDF College of Engineering‚ Bhopal‚ India Mr. Nishant Dabhade Assistant Professor‚ Department of Management RKDF College of Engineering‚ Bhopal‚ India Abstract: Qualitative services deregulation or free competition and new technology have increased competition and widened the range of network services available throughout
Premium Mobile phone Customer service Service