HBS 9-501-050 Customer Value Measurement at Nortel Networks ’’ Optical Networks Division Nortel Networks was a global player in telephony‚ data and wireless and wireline Internet solutions. Maureen Conroy and Nathalie Sauve‚ members of the Customer Value Management (CVM) Team at Nortel Networks Optical Networks‚ must recommend one of three customer value measurement methodologies to ON President Greg Mumford. In December of 1997‚ ON took a “right-angle turn” ’’ innovative cultural‚ operational
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must explore creative and innovative marketing strategies to outperform its rivals. Background and Case Summary A bicycle tour in Europe combined with an unquenchable passion for Belgian-style home brewing‚ lead Jeff Lebesch to found the nation’s third largest craft brewery‚ New Belgium Brewing (NBB). In 1991‚ the start-up company began commercial operations in the basement of Jeff and his former wife‚ Kim Jordan’s Ft. Collins‚ Colorado home. Within four years‚ the operation outgrew the tiny
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HBS- Airborne Express Background Information Seattle based Airborne Express was the third largest express mail business in the 1990s. The product of two specialist airfreight carriers‚ Airborne Express began operations in 1968 and targeted businesses requiring regular‚ high-volume shipments of urgent items. Airborne maintained low cost operations by focusing on efficiency. We discuss how the express mail industry evolved throughout the 1990s and what Airborne did to remain competitive. How and
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Mountain Man Brewing BADM 5400 10/16/2013 1. What is Chris considering doing and what factors will he have to align to be successful? What goal should MMBC (Chris) have? Chris is not happy about the declining sales that Mountain Man Beer Company (MMBC) is beginning to witness for the first time in their history. He wants to reverse the situation and keep the brand a regional leader in the U.S. East Central Region. He would like to launch Mountain Light beer with the hopes
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THE CONTINUOUS BREWING OF BEER Beer is produced commercially by the controlled fermentation of wort‚ a liquid rich in sugars‚ nitrogenous compounds‚ sulphur compounds and trace elements extracted from malted barley. Fermentation is the process by which glucose is converted to ethanol and carbon dioxide and is expressed chemically as: C6H12O6 + 2PO43- + 2ADP → 2C2H5OH + 2CO2 + 2ATP Behind this simplified chemical reaction is a series of complex biochemical reactions. These reactions (known as the
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HBS Case Report: Shenzhen Development Bank Contents Executive Summary This report provides an analysis and evaluation of Newbridge’s proposed investment into Shenzhen Development Bank. Methods of analysis include an assessment of the bank’s financial performance‚ examining factors such as its asset quality‚ earning capability and capital adequacy. It also provides an in-depth analysis into the appropriateness of the price Newbridge must pay for the
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HBS Case: AQUALISA QUARTZ – SIMPLY A BETTER SHOWER. 1. (A) After spending 5.8 million developing the Quartz‚ the product is definitely worth the investment because (1) The Quartz is the product that answer directly to the customer needs and wants. Most consumers need and want the product that can fix the problems – poor pressure‚ fluctuations in pressure and tolerance in using. (2) Choosing a shower brand depends mostly on which brand plumbers are familiar to so with new technology of the
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Midland Resources 1. How are Mortensen’s estimates of Midland’s costs of capital used? How‚ if at all‚ should these anticipated uses affect the calculations? The cost of capital is the minimum acceptable rate of return for new investments in the corporation. Estimates of Midland’s cost of capital are used in many analysis within Midland‚ including asset appraisal for both capital budgeting and financial accounting‚ performance assessments‚ M&A proposals‚ and stock repurchase decisions. These
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-MFS- 1. Does the MFS system have weak or strong pay-to-performance? What type of behavior does the MFS system motivate? Basically‚ culture of MFS is focused on teamwork and community so that MFS manages their employees very fair and its compensation system also reflects this characteristic. For sustaining this team –based culture of MFS‚ which don’t prefer star(anti star culture)‚ MFS assesses their employees to the ways that not only fund-performance(performance factor) but also contribution
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1.i. Test Marketing Expense: These can be identified as sunk costs‚ using the with-or-without test. These costs were undertaken to determine whether the Super project was feasible‚ and would exist even if the project were deemed unfeasible. 1.ii. Overhead Expenses: Mr. Sanberg proposed to include these in the fully allocated method used in Alternative III. However‚ we believe that these expenses have already been attributed to the Jell-O line of products‚ and the data does not explicitly provide
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