Final Exam _Marco Paredes MGT- 4610 TQM Prof. Castro 1- Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define quality along each of these dimensions. The SERVQUAL Instrument measures the five dimensions of Service Quality. These five dimensions are: tangibility‚ reliability‚ responsiveness‚ assurance and empathy. Tangibility Since services are tangible‚ customers derive their perception of service quality by comparing
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PS 102 Final Exam Draft Copy Please note: in addition to many of the following multiple choice questions‚ there will be additional questions with regard to the assigned article on executive agreements and the assigned article on education policy‚ as well as more questions pertaining to the unit on public policy. Also‚ at the end of the study guide are the two essay questions that will be on the exam. Please note: the essay questions are multiple part questions and should be answered completely
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1. HIV- pathophysiology‚ risk factors‚ testing‚ patient teaching (pets)‚ sentinel infections‚ NNRTIs/PIs action‚ needlestick length of tx (4 weeks)‚ CD4 count Patho—retrovirus that integrates itself into the genetic material of a host cell‚ changing the proviral DNA and encoding structure‚ regulatory‚ and accessory proteins within the cell. Reverse transcriptase help the virus produce in the host cell. Signs & Symptoms—none‚ possibly flu-like. Patient Teaching—prevention of secondary infection
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ACC 423 FINAL EXAMS http://www.finalexamguideline.com/main.sc 1) When convertible debt is retired by the issuer‚ any material difference between the cash acquisition price and the carrying amount of the debt should be 2) The conversion of preferred stock may be recorded by the 3) The conversion of preferred stock into common stock requires that any excess of the par value of the common shares issued over the carrying amount of the preferred being converted should be 4) The accounting problem
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ACC/422 final exams http://www.finalexamguideline.com/main.sc 1) Which of the following is NOT considered cash for financial reporting purposes? 2) What is the preferable presentation of accounts receivable from officers‚ employees‚ or affiliated companies on a balance sheet? 3) Which of the following is considered cash? 4) If a company employs the gross method of recording accounts receivable from customers‚ then sales discounts taken should be reported
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FINAL EXAM: QUESTIONS 1. Which core part of an operating system provides essential services? a. Service b. Driver c. Kernel $ d. Module 2. Which among the following is the process of proving that provided identity credentials are valid and correct? a. Identification b. Authentication $ c. Authorization d. Nonrepudiation 3. The ability to run a backup is an example of which Windows feature? a. Permission b. ACL c. Capability d. Right $ 4. Which among the following is the best reason to
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PART A: 1. The main difference between coding outpatient and inpatient is the procedure codes. Current Procedural Terminology (CPT) codes are used for outpatient coding and the International Classification of Diseases Ninth Revision Clinical Modification (ICD-9-CM) is used for inpatient coding. CPT codes are published by the American Medical Association and The World Health Organization (WHO) is responsible for ICD codes. The ICD-9 diagnoses codes are used for both outpatient and inpatient
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ECO 212 Final Exam 1) According to economics‚ what causes us to have to make choices? A. unlimited resources. B. scarcity. C. unemployment. D. greed. 2) Why do consumers have to make tradeoffs in deciding what to consume? A. there are not enough of all goods produced. B. the prices of goods vary. C. not all goods give them the same amount of satisfaction. D. they are limited by a budget constraint. 3) What is the term in economics
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Final Exam 1. Define what is referred to as an anti-fraternization policy. Draft a policy regarding employee fraternization‚ addressing issues which you deem important to include in such a policy (not to exceed one page). (Snoyenbos: 394) (DeGeorge: 226-232) (LA Times‚ 03 Feb 2007) Anti-fraternization policies aim to sidestep potential conflicts of interest that arise from work-related relationships involving people who are relatives or dating/marrying within the company. It is also designed
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OM335 Final exam study guide 1. (6 points) Daily demand for the ice creams at I-Scream parlor is normally distributed with a mean of 160 quarts and a standard deviation of 100 quarts. The owner has the ice cream supplied by a wholesaler who charges $2.20 per quart. The ice cream sells for $4 per quart. The wholesaler charges a $400 delivery charge independent of order size. It takes 4 days for an order to be supplied. The opportunity cost of capital to I-Scream is estimated to be 25% per
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