ASSIGNMENT I have chosen SUBWAY® as an Multi-National Company for my assignment. Subway was opened by Fred DeLuca at the age of seventeen in 1965 with the help of a friend‚ Dr.Peter Buck‚ who invested $1000 in his first sandwich shop which was named Pete’s Super Submarine which was located in Bridgeport‚ Connecticut which was meant to fund his dreams of becoming a doctor. He set a goal of having 32 stores in 10 years but by 1964‚ they had only 16 stores. They realized that they would not be able
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and is running its operations in about 91 countries worldwide. It is one of the major competitors of McDonald and Subway. Pizza Hut serves a large variety of starters‚ soups‚ salads‚ sandwiches‚ Pastas and deserts. Strategies:- The strategies at Pizza hut are guided by principles like Cleanliness‚ Hospitality‚ Accuracy‚ Maintenance‚ Product quality and Speed (CHAMPS). Customer service and satisfaction have of course always been a vital aspect of the strategies. Problems and Weaknesses: One
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The Subway® is mainly selling submarine sandwiches (subs) and salads to their customer. It is a strong and growing brand which is known for fresh and healthy made-to-order sandwiches. It provides low fat menu and allows their customer to mix-and-match the ingredients into their subs according to their preferences. Besides‚ Subway® also offers other products such as soft drinks‚ snacks and cookies. Customers are allowed to combine their subs‚ drinks and snacks in order to getting a cheaper offer.
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Excellence in customer service is the objective of all organisations wishing to be successful. However‚ there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Customers expect certain things when they walk into a business‚ and those with the highest level of service will know how to identify those expectations and meet them to the customer’s satisfaction
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Outsourcing Customer Service Executive Summary The choice to outsource company’s relations with their customers is a choice many businesses are making. With the costs of labor more than a quarter of the rate an average customer service representative makes in the United States (U.S.)‚ large companies are making the choice to offshore some‚ or the entire company’s customers service departments to other countries. To many of these companies‚ the benefits are out weighing the issues relating
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Manage quality customer service BSBCUS501C Assessment AT1 INDEX 1. Customer service plan 2. Reflection Assessment AT1: Develop customer service plan Customer service plan 1. Our vision and mission Innovative Widget will motivate its staff to be the best they can be. We will engage in sustainable practices. Improving the quality of products and maximize return to the stockholders. Provide the highest quality of widgets for our customer and improve our post
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Tesco Customer service Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base‚ a company is at an enormous disadvantage. Today’s world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive‚ however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors
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The Verizon Wireless Corporate customer service department has been receiving poor customer service ratings and complaints from customers at our retail stores and via the call center. Verizon Wireless Corporate is a reputable organization that is committed to offer customers the most reliable service on the nation’s best wireless voice and data network. Because of its widely known reputation management needs to be aware of these issues and take action immediately. In order to move forward‚ we must
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CUSTOMER SERVICE Submitted by Florentina Mihaela Badea ID Number: 21056 TABLE OF CONTENTS : 1) Customer Service Policy...................................................................... 2) Reasons for Customer Service Policy............................................... 3) Conclusion......................................................
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wonder pointed out to supplier selection (Hirakubo‚ 1998). In this essay‚ the typical selection criteria to rightly select the suppliers would be introduced‚ which are including identifying potential suppliers criteria‚ supportive supplier criteria‚ service performance criteria‚ product performance criteria and cost criteria. To start with identifying potential suppliers criteria‚ at the first place‚ it is very important that company itself do not only hold existing suppliers‚ but also have to discover
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