service which is the most demanding by the customer .AET transport has rental and leased agreement with some of the largest trailer leasing and rental companies in an Australia. The main purpose of the AET Company is providing good customer service and supplies their goods on time. AET transport takes pride in safety and compliance. They have mission to provide and improve their customer’s service. Mission statement:- Transportation Services mission is provide to safe‚ economical
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Sporting Goods Store Bill Thompson is the new manager of a retail sporting goods store in Vermont that is part of a national chain. Bill‚ who is 25 years old‚ has been working for the company for four years. Before his promotion he was the assistant manager for two years at a company store in Delaware. Last week he was briefly introduced to the employees by his boss‚ the regional manager. The profit performance of this store is below average for its location and Bill is looking forward to the
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CASE 4: Pauli’s Restaurant and Microbrewery Draft a response to this customer. Analyze the responses of your classmates. What makes a good “service recovery” response. Develop some general guidelines. A. Response Letter: Dear Sir/Ma’am‚ I am writing in response to your letter in which you described your disappointment in our service. I apologize for the treatment you and your family received and want to assure you that it does not reflect the quality of service we strive to maintain. I have
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COMMON GOOD The common good is understood as the collection of social conditions that make it possible for each social group and all of their individual members to achieve their potential. It means that each social group must take account of the rights and aspirations of other groups‚ and of the well-being of the whole human family. The rights and duties of individuals and groups must be harmonized under the common good. The common good comprises the sum total of social conditions which allow
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could lead to major lawsuits and they did not want to deal with these ethical issues. In this paper‚ I will apply steps A through D of the Utility Test to this case and I will also apply the Common Good Test to this case as well. After comparing and contrasting the Utility Test with the Common Good Test‚ I will then determine which test is the most informative in terms of my evaluation of the case. Utility Test Steps in the Sole Remaining Supplier Case “For the utility test (or “Utilitarian
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Of the characteristics common to good him Mike‚ what’s up listeners‚ which do you consider the most important in a customer service organization? 1.Patience A good customer service representative is able to remain patient. [ Often‚ customers will not have all the needed information to help address their problem‚ the problem may be a common one (when there is a manufacturing‚ or other service defect)‚ or the problem may even be the result of a customer’s own mistakes. In all of these cases‚ a little
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Good Customer Service Good customer service consists of good attitudes‚ being aware of customers‚ and knowing your job. First of all‚ one way to characterize good customer service is having a good attitude. For example: When I go into a business‚ someone should greet me in a good manner. Furthermore‚ if I need help‚ the employee should be more than willing to help with a smile on their face. The first step of good customer service is giving the customer immediate attention. Customers want the
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BUS 200 Week 7 Assignment Strayer University How eBay Stays Connected to Its Community 1. What macro-barriers and micro-barriers might hinder successful communication between Meg Whitman and eBay users? What do you suggest she do to address these potential barriers? A macro-barrier that might hinder communication could be the constant need to learn new concepts which cut down on the time available. A way to address this barrier would be to train your personnel at different times leaving
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Substitute teachers find jobs by first completing the application and interview process from their local school district. Once approved‚ they will either be enrolled in an automated calling system or more currently‚ via a system that uses the internet to post available substitute teaching assignments. Substitutes can also find work by contacting private schools in their district. Most substitute teachers in the U.S. can be assigned to work in all academic subject areas as needed (except for long-term
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Substitutes and ComplementsTaze Vega‚ Tiffany Orr‚ Alisabeth Rivers‚ Kari Aufenkamp ECO/365October 13‚ 2014J. BayerSubstitutes and ComplementsComplements and substitutes illustrate the differences between changes in quantity demanded versus changes in demand (Living Economics‚ 2014). Substitutes and complements are important in economy because they give consumers with lower income options. Every product on the marketplace has Substitutes and Complements. Substitutes are similar products consumers
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