NATIONAL OPEN UNIVERSITY OF NIGERIA COURSE CODE : POL 123 COURSE TITLE: INTRODUCTION TO PUBLIC ADMINISTRATION COURSE GUIDE POL 123 INTRODUCTION TO PUBLIC ADMINISTRATION Course Team Dr. Justice Igbokwe (Writer) - NDC Dr. C. Nna-Emeka Okereke (Editor) - NDC Ifeyinwa M. Ogbonna-Nwaogu (Coordinator) - NOUN NATIONAL OPEN UNIVERSITY OF NIGERIA ii POL 123 COURSE GUIDE National Open University of Nigeria Headquarters 14/16 Ahmadu Bello Way Victoria Island Lagos Abuja Office
Premium Public administration Sociology
Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
Premium Password Customer service Service system
States Department of Agriculture Rural Development Rural BusinessCooperative Service FIBS Research Report 141 Shared-Sewices Cooperatives Abstract This report describes the general structure and operations of shared-services cooperatives and discusses some of the benefits accorded to their owners. This report will provide some insights for business people and public servants interested in organizing a shared-services cooperative. It discusses how they are organized and how they operate. This
Premium Cooperative Income tax Corporation
The American Marketing Association defines a brand as a "name‚ term‚ sign‚ symbol or design‚ or a combination of them intended to identify the goods and services of one seller or group of sellers and to differentiate them from those of other sellers.[1] Also the similar definition of brand is identifiable entity that makes some specific promise of value. [2] Also some analysts see that brand as major enduring assets of a company‚ outlasting the company’s specific products and facilities. [3]
Premium Marketing Brand Brand management
Coursework in Economics Public debt problem in Russia Student: Merefiianskyi Artem G. Group: 5203 Supervisor: Savinova M. Moscow 2006 CONTENTS INTRODUCTION 3 CHAPTER 1. Theoretical‚ historical and legislative aspects of public debt. 4 § 1. The meaning of public debt for a country.
Premium Public finance United States public debt Tax
Option 4: Water Resource Plan Public Service Announcement As an environmentalist and aspiring documentarian‚ you have been hired by the local conservation agency to broadcast a public service announcement (PSA) about your plan to conserve ocean water resources. They want you to highlight the issue and outline the plan you created to manage the resource. Our oceans are face with pollution that affects ocean life‚ including plants and sea creatures. Once contaminated by these pollution
Premium Ocean Water Pollution
Market knowledge and Market commitment: (The Uppsala Model). The phenomena of market knowledge and Market commitment is derived from the empirical findings on the development of Swedish firms in international operations which lead to a theoretical model known as the Uppsala internationalisation process model (Johanson and Vahlne‚ 1977; Sara‚ 2009). According to Sara (2009:21)‚ This internationalisation process is thus described as “the incremental interplay between the development of market knowledge
Premium International trade Internationalization Economics
Gold Paper 10 April 1994 Quality Customer Satisfaction Public Relations New Directions for Organisational Communication This publication has been funded by a grant from Deutsche Bundespost Postdienst © 1994 International Public Relations Association and the authors. All rights reserved. No part of this publication may be reproduced‚ stored in a retrieval system or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopied‚ recorded or otherwise‚ without written permission of
Premium Public relations
What is organizational commitment and discuss ways of managing it effectively? There are hundreds of articles (Mathieu & Zajac‚ 1990) related to Organizational Commitment and multiple definitions. This paper reviews the different perspectives and examines how multiple views of organisational commitment could be integrated into businesses and what benefits would be achieved for both the employee and employer. There are a number of views on how staff become committed to an organization and variant
Premium Organizational commitment
killer used in excess it does relief some of acute pain caused by the gap between the compass and the clock”. I would like to differ on this statement on urgency addiction which says that were anything less than a conscious commitment to the important is an unconscious commitment to an unimportant. We will look at this in view of this scenario of Mrs. Phiri‚ who is coming from a class session from ShareWorld University‚ has received assignments to be submitted in three weeks time. She decides to start
Premium Stephen Covey First Things First Time management