The strategic staffing process is guided by a set of staffing goals (process and outcome goals) that are logically linked with the company’s business strategy‚ culture and values. CHERN has managed to create a competitive advantage by providing quality products and the best customer service in the industry. Superior quality customer service is the company’s business strategy and this is linked to a very aggressive growth strategy for the next 5 years. The table below helps to understand the implications
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department store which is owned and operated by siblings Ryan and Ann Chern. The reason the store has been so successful is because Chern’s and their associates make a strong commitment to providing outstanding customer service Even though Chern is well known they have come to the conclusion that in order to continue providing the best customer service and capture market shares it would be in their best interest to have strategic analysis to determine the best way to fill its sales associate positions
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Job Requirements Matrix | | | | | | Job Duty | Tasks | Relative Importance of Job Duty (%) | Relative Time Spent (%) | Competency or KSAO | Importance of KSAO (1 = low‚ 10 = high) | Customer Service and Collaboration | Cordial to customersSynergize with other employees while maintaining independence of reasoning | 20%11% | 27%13% | Ability to communicate effectively with customers through written and spoken wordsActive listening and persuasive nature | 1010 | Product and Service Awareness
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Abstract The main goal of this paper is to create an example original Strategic Staffing Handbook that contains many of the vital tools used in the staffing process. It is the policy of EMT Crafts that this Strategic Staffing Handbook should be used as a plan of the basic personnel policies‚ practices‚ and procedures for the company. This Staffing Handbook includes definition of strategic staffing‚ description of the job analysis process‚ approach to posting a position and the related rationale
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Abstract Strategic staffing is a very important aspect of an organization as it will influence the success of the business. When developing strategies for implementing staffing‚ a lot of things have to be taken into consideration such as globalization. Managers have to ensure that staffing strategies are linked to the overall business strategy so that the right persons are hired for the job in question. Managers have to also ensure that the persons carrying out the task of hiring the individual
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Staffing Case Study Critical Thinking 3 Once I evaluated the Staffing Case Study‚ many things need improvements in the hiring process‚ legal ramifications could occur if the hiring process is not enhanced immediately. The owner of Stars Hollow Hat Company has asked the customer service supervisor to hire additional customer service representatives (CSRs); there has been an increase in overtime pay in the past three months. The owner let the supervisor know that there was a job analysis completed
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HR594: Strategic Staffing Current Developments in Job Analysis Summary Today‚ it is increasingly clear that using competencies to describe jobs is more important to HR professionals than traditional resumes. Employers are inundated with look-alike resumes and are struggling to find information that can differentiate one applicant from another. Organizations compete fiercely in the war for talent. Many invest an enormous amount of money‚ time and other resources in advertising and
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Lashanda Hayes Keller Graduate School of Management Professor Benjamin December 14‚ 2009 Strategic Staffing Throughout this course we have focused on many strategic staffing methods and the advantages and disadvantaged of each method. Overall in this paper I will address the training and development methods that organization face. The history of training and development is the organization back bone. It allows management and human resources to get together and map out their organization strategy
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Correct Staffing: To Be or Not to Be Tom is an excellent nurse. He wants to do the very best he can in taking care of his patients. He became a nurse because he believes taking care of others is the core of being human. As he goes to work today‚ he begins to wonder if today will be like most days or will it be a good day because the hospital has chosen to have enough nurses for patients. Tom’s story is not unusual. Many nurses have been put in positions that to take care of patients‚ they must
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has established that a staffing mix of 65% RNs‚ 25% LPNs‚ and 10% NAs per day is required to meet the needs of the unit. To determine the number of persons needed per staff category simply multiply the number of shifts by the % of staff allocated per category and or per shift (Finkler‚ Jones‚ & Kovner‚ 2013). Using the information above the observation unit would need 20.6 RNs‚ 7.9 LPNs‚ and 3.2 NAs each day. Furthermore‚ the observation unit will also need establish a staffing standard. For example
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