DEPLOYING THE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN RETAIL BANKING A Research Paper Company: HDFC Retail Banking‚ India. Submitted By ANIL KUMAR DEVARAKONDA (111-00-2004) DATE: August 21st‚ 2011 COURSE: MKTG 510 – Electronic Commerce INSTRUCTOR: PROFESSOR GEORGE EDEH UNIVERSITY OF NORTHERN VIRGINIA 7601 LITTLE RIVER TURNPIKE‚ ANNANDALE‚ VA 22003 Abstract This research paper attempts to conduct a study of deployment of Customer Relationship Management (CRM) best practices
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1 INTRODUCTION: Retail Banking has always been an integral part of the banking activities world over‚ but it is only in the recent past that it has gathered momentum. Though internationally this revolution started in the 1980’s‚ as far as India is concerned‚ the post- liberalization era marked the starting point of retail banking revolution with new generation private banks and foreign banks taking the lead. Retail banking has been the focus of attention for the banking industry. Changing lifestyles
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The concept of retail banking The retail banking means products and services offered to individuals and households sector for personal use and consumption like loans for housing‚ vehicle‚ for consumer durable‚ loans for enjoying vacations etc. It not only means lending but also involves whole of the banking services provided to individuals and household sector. The products to tap their savings and other services are included in retail banking. The retail banking concept has been expanded
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COURSE DETAILS COURSE TITLE/H1 Analytics for Retail Banking SHORT COURSE DESCRIPTION The course aims to help you in becoming a data-driven marketing expert along with getting you to master customer and analytical lifecycle‚ infrastructure of data and trends by consequently dealing with real banking case studies. LONG COURSE DESCRIPTION This course is designed in a manner so that‚ by the end of it‚ you will have all the necessary knowledge and skills to become a data-driven marketer. Beginning
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EMEA Banking Practice Banking on customer centricity Transforming banks into customer-centric organizations 3 Banking on customer centricity Transforming banks into customer-centric organizations Around the world‚ ever more banking customers are feeling discomfort. They despair at terms of contract they cannot understand‚ are shocked by hidden costs‚ and bristle at sluggish complaints handling. Demonstrations on Wall Street and elsewhere around the world accusing the industry
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Retail Banking Of Axis Bank (Summer Internship Report) From 3rd June to 24th July ACKNOWLEDGEMENT I express my deep gratitude to AXIS Bank division‚ Kanpur for giving me this opportunity to do summer internship. I acknowledge the give and take relationship wherein I could work diligently on the project assigned to me and contribute to the organization with my efforts and get essential credit to my profile before I enter the corporate
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HSBC UK Retail Banking Sustained growth in RBWM and CMB Antonio Simoes 18th March 2013 Head of UK Bank‚ Deputy Chief Executive HSBC Bank plc and Head of RBWM Europe Forward-looking statements This presentation and subsequent discussion may contain certain forward-looking statements with respect to the financial condition‚ results of operations and business of the Group. These forward-looking statements represent the Group’s expectations or beliefs concerning future events and involve
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RETAIL BANKING Project Work Acceleration‚ Deceleration & Moderation in the growth of retail credit in India David Varghese 2011PGPRAK004 PGP RAK‚ IIM INDORE Introduction Retail banking is the mobilization of deposits‚ lending and provision of financial services by a bank in the retail segment which results in fee-based income. Retail lending has been a great innovation across the globe in the commercial banking sector in recent years. Lending is not a new concept- it has been
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Emerging Trends in Retail Banking Acknowledgement This project was prepared with the kind assistance and support of many individuals both internal and external to the Bank who have contributed directly and indirectly in many ways to the successful completion of this exercise. Special mention has to be made to the following categories of persons. Resource persons: Internal Ms. Nicole Brown - GOTD Mr. Howard Gordon - GOTD Mr. Kyle Lewis – GOTD Mr. Lennox Channer – FCD
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telecommunication equipment industry”‚ River Academic Journal‚ Vol. 3 No. 2‚ pp. 1-10. Gill‚ A. and Mathur‚ N. (2011)‚ “The impact of board size‚ CEO duality‚ and corporate liquidity on the profitability of Canadian service firms”‚ Journal of Applied Finance and Banking‚ Vol. 1 No. 3‚ pp. 83-95. Gill‚ A. and Shah‚ C. (2012)‚ “Determinants of corporate cash holdings: evidence from Canada”‚ International Journal of Economics and Finance‚ Vol. 4 No. 1‚ pp. 70-9. Harford‚ J.‚ Mansi‚ S.A. and Maxwell‚ W.F. (2008)‚ “Corporate
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