Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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Pakistan Steve Olker Core 132 Pakistan is a country that‚ since its creation‚ has been rooted in turmoil. The recent years are no exception to this. Since 1988‚ power has been divided among the president‚ the prime minister and the military. Tensions between the three‚ however‚ have led to eight changes of government and three elections. No elected leader has ever completed a full term in office. Benazir Bhutto‚ who was dismissed by the president in August 1990 after only
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Job Analysis and Job Description Job Analysis Mondy (2008) defines Job analysis (JA) as a systematic process of determining the skills‚ duties‚ and knowledge required for performing jobs in an organization. The most crucial element in job analysis is the identification of the key sources of information. Job analysis may include: Review of job responsibilities of the current employees Analysis of duties and tasks of the job Analysis of already available job descriptions Key Concepts: Determines knowledge
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Job design is a work arrangement or overcoming job dissatisfaction and employee alienation arising from repetitive and mechanistic tasks. Through job design organizations try to raise productivity levels by offering non-monetary rewards such as greater satisfaction from a sense of personal achievement in meeting the increased challenges and responsibility of one’s work. Job enlargement‚ job achievement‚ job rotation‚ and job simplification are the various techniques used in a job design exercises
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underlying reasons and brought them into consideration the job satisfaction issue. It will investigate that officer of Shahjalal Islami Bank Limited play the key role in manipulating their services through implementing policy. 1.1: Statement of the Problem: Job satisfaction is the reaction of the workers against the role they play in their work (Vroom) (1967‚ 1999). The studies will designee to investigate the level of achievement of employee’s job satisfaction of Shahjalal Islami Bank Limited in Bangladesh
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Volume 5‚ Number 2 Impact Of Job Analysis On Job Performance: Analysis Of A Hypothesized Model Rehman Safdar‚ Pakistan Electronic Media Regulatory Authority (PEMRA)‚ Pakistan Ajmal Waheed‚ Quaid-e-Azam University‚ Pakistan Khattak Hamid Rafiq‚ National University of Modern Languages‚ Pakistan ABSTRACT Researchers have developed a relationship between HRM practices and organizational performance‚ but the relationship between HRM practice like job analysis – employee Job performance remains unexplored
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of Job Involvement on the Job Productivity of female school teachers of Pakistan Anum Javed Abstract This research paper is about studying the impact of job involvement on the job productivity of female school teachers. Job involvement is measured through four independent variables i.e. job satisfaction‚ burnout and stress‚ work-family conflicts‚ family obligations which in turn affect the job productivity. . We used seven points likert scale. The aim of this study is to see how far job involvement
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Some people think job satisfaction is more important than job security. But others believe that people cannot always enjoy their jobs and having a permanent job is more important. Discuss both views and give your opinion. Nowadays，most people have full time jobs and spend most of their adults life time on working. Therefore‚ some people tend to choose a satisfying job than a security one‚ while others convinced that taking a permanent job is more important. This essay will discuss both side
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(HRPD-701) Instructor: Wenlu Feng Lecture 2: Job Analysis and Job Design (Reference reading: Chapter 2 of the text) Job analysis—The procedure for determining the tasks and responsibilities of each a job‚ and the human attributes (in terms of knowledge‚ skills‚ and abilities) required to perform the job. The outcomes of job analysis will be: Job description (what the job entails)‚ Job specifications (what the human requirements are needed for the job). Job analysis is something called the cornerstone
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In Steve Harvey’s “Act Like a Lady‚ Think Like a Man”‚ Harvey explores the inner context of what a strong and realistic relationship can be‚ based on the shortcomings and experiences of his past relationships. Harvey‚ a self-proclaimed “King of Comedy” has written a book for women about the one thing they want: a good man. Harvey begins the book by talking about questions “Ask Steve” portion of his radio show and how it was the inspiration for writing the book. He sees this book as playbook for
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