Starbucks Corporation Annual Report “Starbucks is the premier roaster and retailer of specialty coffee in the world. Starbuck’s goal is to become the leading retailer and brand of coffee in each of its target markets by selling the finest quality coffee and related products‚ and by providing each customer a unique Starbucks Experience. The company’s mission is to inspire and nurture the human spirit – one person‚ one cup and one neighborhood at a time” (H. Schultz‚ (CEO) Starbucks Corporation‚ 2010)
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M i n i C as e 4 Starbucks: Re-creating Its Uniqueness INSPIRED BY ITALIAN COFFEE BARS‚ Starbucks’s founder Howard Schultz set out to provide a completely new consumer experience. The trademark of any Starbucks coffeehouse is its ambience—where music and comfortable chairs and sofas encourage customers to sit and enjoy their coffee beverages. While hanging out at Starbucks‚ they can use the complimentary wireless hotspot or just visit with friends. The barista seems to speak a foreign language
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Présentation de l’entreprise Starbucks Fondée en 1971‚ Starbucks Coffee Company est la plus grande chaîne multinationale de cafés‚ Starbucks était alors spécialisé dans le commerce de café en grains. En 1987‚ Starbucks est devenue Starbucks Corporation après son acquisition par Howard Schultz‚ l’entreprise a alors ouvert et racheté des boutiques à travers le monde entier. Les boutiques Starbucks vendent en plus de leur propre marque du café‚ du thé‚ des pâtisseries mais également des machines à
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* 1. Strategic Planning of Starbucks (Past Decisions‚ Current situation and Future Options)Student ID number: F1005899Full name: Namrataben Govindbhai PanchasaraIntake and group number: 8Module Name: Strategic PlanningAssignment Type: Individual AssignmentDate: 04/11/2011 1Namrataben Panchasara (Student ID:F1005899) * 2. Executive Summery This report aims to strategically based evaluate Starbucks past and current situation and future position of this largely successful company. The analysis
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BADM 482 – Business Policy and Strategy STARBUCKS Name: Chad Hodges 1. Which one of the 5 generic business strategies best matches Starbuck’s strategy? Why? I believe that of the generic strategies the best match to Starbuck’s strategy is that of the rivalry within the industry. This is the best match because there are a lot of different types of specialty coffee shops out their in the industry so the rivalry amongst all the competitors is very fierce. Of the other coffee shops it
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Question 2: Why have Starbucks’ customer satisfaction scores declined? Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way • As Marthe has already said‚ there is a change in customer satisfaction of Starbucks between 1992 and 2002. In this part‚ I will explain the reason why Starbucks’ customer satisfaction scores declined. Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way • Why has Starbucks’ customer satisfaction scores
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products Customers are willing to pay this high price in order to receive The Starbucks Experience‚ in which “we’re not in business of filling bellies‚ we’re in the business of filling souls”. * Anytime‚ anywhere By opening new shops‚ Starbucks allows people to reach their stores anytime‚ in the shortest distance. It seems that there are not many places left without Starbucks. * Food offerings: Starbucks add in their menu everything from Krispy Kreme doughnuts and Fresh Fields gourmet
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Starbucks Schultz created a “third place”‚ among home and work‚ that people could come‚ relax and socialize. His prototype was the coffee shops he saw in Italy and he wanted create the same culture in United States. Also‚ at the time‚ coffee consumption was declining‚ so this was a quite radical idea. The goal was to create a coffee culture‚ offering people a variety of quailty coffees in a friendly and sociable environment. The service was also very important. They needed to combine this coffee
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Market Analysis Starbucks provides the highest-quality coffee what it believes in the world. It has hundreds of product lines and the sales of beverage take the largest percent. Despite of Starbucks’ overwhelming presence and convenience‚ customers think there was just a little of image and product differentiation between Starbucks and the smaller coffee chains. However‚ Starbucks has an uncomplicated distribution strategy‚ and it tries to make customers get entrance to Starbucks products easier
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The Starbucks Story Our story began in 1971. Back then we were a roaster and retailer of whole bean and ground coffee‚ tea and spices with a single store in Seattle’s Pike Place Market. Today‚ we are privileged to connect with millions of customers every day with exceptional products and more than 20‚000 retail stores in 65 countries. Folklore Starbucks is named after the first mate in Herman Melville’s Moby Dick. Our logo is also inspired by the sea – featuring a twin-tailed siren from Greek
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