NAMES: Rolando Montenegro Campollo - Federico Monzón Nájera STARBUCKS- CASE STUDY Starbucks Discussion Questions 1. In the beginning‚ how was Starbucks different from other coffee options for coffee drinkers in the United States? What activities and assets did Starbucks leverage to differentiate itself from competitors? Starbucks strategy at the beginning was based upon creating a symbolic-expressive value trough a social meaning concept of offering the American community meeting
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Statement of the problem As Starbucks succeeds in the rapid growth of its business around the world‚ there are still some places on some countries which seem uncaptured by the company’s taste and aroma. Starbucks has faced a variety of “community push back” situations‚ .as they call it. Each push back incidents are reviewed and studied by Starbucks managers to conclude to a decision whether to open a store or withdraw the efforts invested instead. * How will the Starbucks management handle the community
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Case study: Starbucks Evolution of the company Starbucks when established in 1971by three founding members; it was known as Starbucks Coffee‚ Tea and Spices. They were not selling beverages instead they sold coffee beans. By the next year itself they opened a second one in same Seattle‚ Washington. In early 1980 the management change took place while one of the founding members left Starbucks and Jerry Baldwin became a CEO. When Howard Schultz joined the company and took charge of marketing
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Case One: Starbucks Even with the “No. 1 Best Coffee” Award from Zagat’s Survey of National Chain Restaurants as well as numerous other awards and recognition under their belt‚ Starbucks remains vulnerable to the ever-changing‚ ever-demanding needs of their customers (Starbucks Company Recognition). In order to succeed in the service industry‚ companies must provide impeccable customer service in addition to rewarding their customers through programs and promotional strategies. Currently‚ Starbucks
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Running head: INCREASED CUSTOMER USAGE Increasing Starbucks’ Customer Usage and Improving Its Poor Customer Experience Problem Statement The purpose of this paper is to examine how Starbucks can increase current customer usage as well as maintain customer expectations in terms of customer satisfaction and service. Our team will examine Starbucks’ senior vice president of administration‚ Christine Day’s plans to invest an additional $40 million annually into the company’s
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Question 1 Overall‚ Starbucks’ performance has been mixed over the past six months. On April 13‚ 2012‚ its stock price reached a high of $61.67 per share and closed at $57.37 per share. Since April‚ the price of Starbucks’ stock fell on average in the following closing months of May and June before reaching a low of $43.16 in the opening days of August. The fall was correlated with the release of Starbucks’ third quarter annual report‚ which showed a less-than-expected performance for that quarter;
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Starbucks Case Study I. Problem Statement Starbucks has recently lost its brand image as a neighborhood coffee-shop experience. By offering breakfast‚ lunch and other food items‚ they have increased short-term profitability at the expense of maintaining the ‘Starbucks experience’ and long-term competitive distinction. II. Situational Analysis 1. Current Financial/Market Numbers STOCK PERFORMANCE SELECTED YEAR-END ADJUSTED CLOSE SHARE / INDEX PRICES2002-2007 (ADJUSTED FOR DIVIDENDS
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Starbucks Write-Up 1) Starbucks benefit from expanding internationally because they are maximizing market penetration and achieving profitability. While focusing on profitable growth Starbucks introduces its products in retail stores located in international countries. They selectively introduce specific products to specific countries. Starbucks had to expand because of the saturated home market here in the U.S. which leads to self cannibalization. They reached the brand maturity stage in the
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uncontrollable elements that Starbucks has encountered in entering global markets. Controllable Elements: Strong competition The international coffee market is a very competitive market. There are increasing numbers of competitors‚ such as full service restaurants and other coffee shops‚ entering the growing specialist coffee market in recent years. Starbucks must be aware of this strong competition all over the world and try to maintain its operational advantages in order to keep its leading position
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2011 was a lucrative year for Starbucks. Overall sales increased to $11.7B‚ there was a 22% increase in profitability‚ and its stock price increased 43%. How was this possible? Well‚ in 2011 there were approximately 17‚000 stores open worldwide‚ and about 10‚800 solely in the United States. Having more stores than ever provided Starbucks with more customers and supporters therefore‚ increasing sales. With the rising amount of customers in outside countries‚ Starbucks continued to gain worldwide recognition
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