Wei Guo MGT 409-001 Starbucks Case Analysis From the very beginning sentence of Starbucks case‚ it is tells us the share price of Starbucks reduces 50 per cent‚ and the quantity of customer declines nowadays. In other words the business of Starbucks is becoming worse than previous 20 years. Although the net revenue and net earnings are increasing dramatically every year since 1995. There are still some issues affect Starbucks negatively: the strategic issue in this case is that when the number
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I. Market Research Reveals a Service Gap at Starbucks Retail Stores In 2002‚ Starbucks was a high-growth company‚ successfully implementing ambitious retail expansion and product innovation in spite of the economic downturn. However‚ despite uninterrupted growth‚ recent market research suggested that everything was not going according to plan for the company. Starbucks built its empire on a foundation of customer service‚ but data collected in 2002 suggested that its consumer base did not feel a
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Starbucks Case Facts: * Founded in 1987 in Seattle‚ Wash by Howard Shultz * World premier roaster and retailer of specialty coffees * As of April 2010: 8‚812 company owned stores‚ and 7‚852 licensed stores in more than 50 countries and annual sales of about $10 bil Company Background * Start in 1971‚ 3 academics: Jerry Baldwin‚ Zev Siegal‚ and Gordon Bowker opened Starbucks in the touristy Pikes Place Market in Seattle each invested $1‚350 and borrowed $5K from the bank
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Marketing Management COMM 3045 A Crack in the Mug - Can Starbucks mend it? Case Study Prepared for: Professor Pat Gardner Group Members: Kim Denis Tomas Lee Xame Chan Paul Stevens Table of Contents 1. Executive Summary 3 2. Problem Statement 4 3. Company Objectives 4 4. Company Background 4 5. Analysis 5-7 5.1. SWOT Analysis 5 5.2. Market Analysis 6 5.3. Competitive Analysis 7 6. Key Factors 7-8 6.1. Key Opportunities 7 6.2.
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MGT-3315 2/09/13 Starbucks Case Analysis Starbucks’ mission statement is “To inspire and nurture the human spirit- one person‚ one cup and one neighborhood at a time”. The mission statement emphasizes the standards they want their company to accomplish and to uphold. They desire to increase their devotion to employees and customers‚ as well as a positive reputation in the community. Starbucks is concerned with social responsibility in its overall corporate strategy because they want to
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Starbucks: Case Analysis Problem Statement Based on net income and revenue growth‚ in 2002‚ Starbucks was performing exceedingly well. As per Exhibit 1‚ net income had grown by 214% from 1998 to 2002 while revenue has grown 151% in the same period. However‚ a survey had revealed the concern that Starbucks was not meeting expectations of customers in the area of customer satisfaction. In order to address this issue‚ Christine Day‚ the senior vice president of administration in North America asked
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THE STARBUCKS EXPERIENCE An Impacting Journey towards Globalization 1. An Insight to the Starbucks Company: ➢ Formed in 1971 ➢ Current position- 12‚440 + stores across 37 countries ➢ Average is more than 35 million customers per week ➢ Loyal patrons visit 18 or more times a month ➢ If you invested $10‚000 in 1992‚ it would have resulted in an income of $6‚50‚000 by 2007-08 ➢ Value of leading company’s since 1992- S&P= 200% rise‚ Dow= 230% rise
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Copyright © 2003 Thunderbird‚ The American Graduate School of International Management. All rights reserved. This case was prepared by Professors Michael Moffett and Kannan Ramaswamy for the purpose of classroom discussion only‚ and not to indicate either effective or ineffective management. This case draws upon information presented in “Planet Starbucks (A)” by the same authors. Planet Starbucks (B): Caffeinating the World Ten years ago‚ we had 125 stores and 2000 employees. [Today‚] we have 60‚000
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Case 1-1 Starbucks – Going Global Fast Summary In the text the author tries to explain how Starbucks gets one of the global brands by entering new market. As one of the fastest-growing brands in the world‚ the Coffee chain is well known around the globe. The company tries to be very innovative‚ as they invented the Starbucks card and a pre-order via phone or internet. Nevertheless‚ they have to focus on a problem‚ since it is difficult to attract the next generation in the United States. The
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Case 1-1 Starbucks – Going Global Fast Sept. 23‚ 2012 Question#1 - Identify the controllable and uncontrollable elements that Starbucks has encountered in entering global markets. The controllable elements of marketing decisions for Starbucks include product‚ price‚ promotions‚ distribution and research. The uncontrollable elements of marketing decisions facing Starbucks include competition‚ politics‚ laws‚ consumer behaviors and level of technology. (Philip Cateora‚ 2010) Starbucks is one
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