Introduction Welcome to the unit Deliver and monitor a service to customers (BSBCUS301A). Work through the information to learn about: * keeping an eye on customer needs * delivering service to customers * monitoring the quality of service that employees deliver to customers * reviewing customers’ satisfaction and suggesting ways to improve the quality of service. Knowing your customers Customers can be described as external and internal customers. Your organisation may have corporate
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Throughout the 80’s‚ 90’s and 2000’s‚ MTV has not only changed the music industry but influenced society in many ways. MTV changed the way people viewed music on August 1‚ 1981 when the channel made it first appearance. From the moment‚ the colorful‚ fast paced network was aired people from all over the world were affected. However‚ MTVs influence over the past few years has altered in a drastic way as well as the look and feel of it. The music‚ shows aired and style of MTV all play a part in its
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Name: Course: Date: Instructor: Topic 7 Assignment: Journal Compilation from Weeks 1-6 Reflections on Planning for a Successful Graduation & Life Road Map Directions: You will be starting this assignment in week 1 (Topic 1) and will continue to build and complete this assignment each week until you submit the final product in week 7 (Topic 7). There are 2 parts to this assignment; Part One will be responding to a variety of different writing prompts relating to the topics and objectives
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Lemonade Stand – Final Report Carla L. Mathis Business 599 Lee Meadows August 3‚ 2010 This summary seeks to explain financial transactions that have occurred during the final season of the operation of the Lemonade Stand. The preparer has aggregated the data in an effort to fairly and accurately present a financial picture for the Lemonade Stand. Financial Position Summary Refer to Appendix I for Season One‚ Two‚ and Three Income Statement and Balance Sheet Income Statement: The earnings
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Assignment #3 The Islamic Roots of Hip Hop Culture In the following dissertation‚ some unfamiliar truths about hip hop`s interrelation and co-dependence with Islam will be uncovered and discussed incorporating well-known music paradigms and historical facts‚ in order to reveal the religions` influence and association with the genre of hip hop. There can be little doubt that hip hop music has evolved as a global phenomenon. It has become increasingly difficult to find countries‚ or even regional
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Do jurors deliver justice? The professional judges and jurors‚ constituting a committee‚ personify themselves two various springs‚ pursuing one aim: an impartial and an objective adjudication and rendering a fair verdict. However‚ a judge embodies the judicial tradition‚ power‚ professional knowledge and gathered experience‚ while the jurors contribute to a trial a sense of public conscience‚ which is strictly contained in the mind of fellow citizens‚ which at times have a diverse idea of justice
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Stand By Me Stand by Me was based off the novella‚ "The Body‚" by Stephen King. Screenplay was by‚ Raynold Gideon and Bruce A. Evans. And directed by Rob Reiner. It was made in 1986 by Columbia Pictures. It’s a coming of age movie‚ about an adult male who is reminiscing about a time in his childhood around the age of 11‚ 12 years old‚ in the year 1959 where him and his three friends go off and try and find a dead body of a missing boy‚ to try and make a name of themselves and become the town’s
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Jessica Pratt Taking a Stand Dear ladies and gentlemen of the court‚ today I stand before you to debate whether or not Atticus should have defended Tom Robinson. I assure you that you can place all of your trust in me because I am completely unbiased since I am not racist and I am in no way related to Atticus. While it is true that Atticus Finch caused dissension by defending a black man‚ he had no choice but to defend Tom Robinson‚ a man created in the image of God and therefore equal to his
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A guest speaker is an extremely exciting addition to any event. They can serve as the highlight of events like awards banquets or ceremonies‚ or as an additional value to seminars and training boot camps. Guest speakers can be famous people‚ people who have accomplished extraordinary things or just there to present a different perspective on the subject of the event. Many times‚ they are hired to lighten the mood or even provide comic relief. When you introduce a guest speaker‚ it is important to
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“Ka pai ki mua‚ ka pai ki muri” A close viewing Analysis of Turangawaewae-a place to stand a New Zealand short film This is a close-viewing analysis of the short film turangawaewae - A place to stand. Directed by Peter Burger (Ngai Tauiwi). Produced by Catherine Fitzgerald (Ngai Tauiwi). Written by Wiremu Grace (Ngati Toa‚ Ngati Porou). Wi Kuki Kaa (Ngati Porou‚ Ngati Kahungunui) portrays a returned Maori servicemen from Vietnam. Nancy Brunning (Ngati Raukawa‚ Ngai Tuhoe) portrays his daughter
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