The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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this paper gives an analysis on the impact of globalization on Sri Lanka and further examines the industrialization experience in Sri Lanka following the market-oriented policy transformation instigated in 1977‚ while emphasizing on the establishment of trade Policies including Foreign-Direct-Investments (FDI). Moreover‚ this paper recognizes that policy alterations have positively played a key role in converting a primary-product-exporting economy to an economy which manufactures & exports value-added
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Marketing Case Study (2) Godrej ChotuKool: A Cooling Solution for Mass Markets Q.1. Assess the business scenario for ChotuKool? What are the critical success factors for this product to succeed? ChotuKool falls in to the business of refrigeration‚ to understand the business better let us understand the overall refrigeration business But before that lets looks at the consumer durable market‚ the consumer durable market consists of products from watches to fans. With the help of the below mentioned
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Pierre Barrielle Lululemonathletica‚ Inc Case Study. 1. Summary of Case: Background information: Lululemon is a Vancouver based company with over 201 locations most of them located in North America‚ the rest in Australia‚ New Zealand and Japan. The company is valued $ 1.59 Billion dollars. The company was founded in 1998 by Chip Wilson‚ one year after selling his surf‚ skate and snowboard apparel company‚ he started taking Yoga classes which he really enjoyed but found the cotton clothes completely
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encourage impressive modifications and also to reward contributors‚ Nicalis‚ Inc. could donate small amounts of money to the top rated mods. On the workshop‚ there are nine mods displayed per page unless otherwise altered‚ which allows the page to hold up to thirty mods at a time. These positions can change at any time depending on community preference. For each week that a mod stays in the top nine subscribed‚ Nicalis‚ Inc. could pay a certain amount to the community developers through their Steam
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shareholders‚ while paying more than $190 billion in taxes and duties to the Russian Federation. TNK –BP at a Glance: INDUSTRY | ENERGY | PREDECESSOR | TNK- BP | FOUNDED | In 2003 | KEY PERSON | ROBERT DUDLEY (CEO) | EMPLOYEES | 50‚000 | PRODUCTS | OIL AND GAS | REVENUES | US$ 24.7 Billion (2006) | NET INCOME | US$(6.6) Billion (2006) | Problems: 1. The cultural differences between Western and Russian national cultures‚ TNK-BP founders appointed Westerners to top positions including
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ABC Inc. Date: January 11th‚ 2015 Prepared by: Reviewed by: Professor ISSUE: Accounting for ABC’s tenant improvements and lease incentive obligations under the lease agreement with Landlord LLC (the “Landlord”). BRIEF BACKGROUND OF COMPANY ABC Inc. was founded in 2007 and is headquartered in San Francisco. Revenues and net income for 2010 are $500 million and $80 million‚ respectively. In September 2010‚ ABC Inc. (“ABC” or the “Company”) entered into an agreement with Landlord LLC (the
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----- A short training course in project cycle management for subdivisions of MFAR in Sri Lanka MFAR‚ ICEIDA and UNU-FTP Ministry of Fisheries and Aquatic Resources (DFAR) Sri Lanka Icelandic International Development Agency (ICEIDA) Iceland United Nations University Fisheries Training Programme (UNU-FTP) Iceland Content • What is PESTLE analysis? • What does PESTLE analysis include? • Case study on post harvest losses. Learning objectives • After this lecture participants will
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Introduction Apple was founded in 1976. It is a relatively young company; a company with its own unique philosophy as to the way things ought to be. Apple exerts significant creative influence on the technology industry. Today‚ the company has three major products: Mac computers‚ iPod music players‚ and the iPhone. In addition to these offerings‚ the company also offers operating systems‚ developer tools‚ and database software. Apple’s recent success in the marketplace is founded on a philosophy that derives
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operations‚ history and products‚ and provides summary analysis of its key revenue lines and strategy. Royal Mail Holdings (or the group or Royal Mail) is a postal services group that operates through its mails‚ post office and parcels businesses. The group is wholly owned by the UK government. The group operates in the UK and Europe. It is headquartered in London‚ the UK and employs 176‚000 people. The group recorded revenues of £9‚560 million ($16‚459.1 million) during the financial year ended March 2009
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