internship is to provide a smooth transition from the student life to the corporate world. As an intern‚ I worked in the Gulshan South Avenue branch of Shahajalal Islami Bank Limited for 12 weeks. As an intern‚ I had the opportunity to do different types of tasks‚ which broadened my perception about a bank’s operation. During this period‚ I used my observation and gained experience about various banking functions and day-to-day operation regarding the General Banking Sector. During
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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Someone Who Has Made an Impact on Your Life A mother: a woman in relation to a child or children to whom she has given birth. Since the day I was brought into this world‚ confused and unknowing‚ my mother not only kept me alive but has given me the best life that she could offer me. As a child‚ I only knew that she was in charge of me and loved me‚ but now I know that there is so much more that my mother has sacrificed. As my role model‚ my best friend‚ and inspiration my mom has proven to be the
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Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
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Customers are very important to any company. Without customers companies would not be successful and have no future or success. Having a good relationship with each customer that enters into your company is very important. Having good communication is important when dealing with different people who are related within your company. Customer satisfaction is very significant. It measures how the products and services supplied by a company meet the customer’s satisfaction. It is good to have positive
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Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session‚ you have learned about: The importance of learning about your organisation’s products and services and how they are publicised Your organisation’s offer and how to keep up to date with it Customer service procedures The implications of poor customer service across different sectors. Your organisation’s products and services Sources of
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Personal technologies effect on modern day life Technology has had a major impact on modern day life. Everyone uses personal technology whether they realize it or not. Personal technologies include cell phones‚ laptops‚ and iPads. Personal technology has disconnected‚ driven‚ and assisted people in everyday life. Without actually watching for your use of personal technology you will not fully understand how it affects your everyday life. Sometimes putting the personal technology devices down is
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STUDY ON CUSTOMER LOYALTY ON STAINLESS STEEL WITH REFERENCE TO SALEM STEEL PLANT Customer loyalty can be defines as “customer behavior characterized by a positive buying pattern during an extended period (measured by means of repeat purchase‚ frequency of purchase‚ wallet share or other indicators) and driven by a positive attitude towards the company and its products or services” (Looy‚ Gemmel & Dierdonck‚ 2003). Statement of the problem: To Study on Customer Loyalty no
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said he was going to bring them in because we couldn’t. So then we jumped out of bed to check our bikes to make sure there wasn’t any damage to them. We just left our bikes outside because the sun was out and would dry them for us. So to start the day was bad because our bikes had water everywhere. So after checking them me and my brother went back to our room to go back to sleep. We were about to fall back to sleep and our mom came back in our room yelling again. She
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