Southwest Airlines: Using Human Resources for Competitive Advantage Executive Summary Southwest was founded in 1971 with a fleet of three Boeing 737 aircraft. Headquartered at Love Field in Dallas‚ the airline followed a strategy of low fares‚ few frills‚ and excellent customer service. Early on‚ the airline faced many political and regulatory challenges including the Wright Amendment‚ which prohibited the carrier from offering direct service into Love Field from any state other than Texas
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foundations of Southwest’s competitive advantage? Southwest Airlines’ successful and profitable business model has been driven by several strategies: high aircraft utilization; standard fleet; charismatic leadership; low fare carrier; excellent customer service practice; attractive frequent flier program; innovative and creative marketing program; performance focused organizational culture; strategic human resources management and a lean operations. Southwest fleet is made up of mainly Boeing 737
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CSR practiced by Southwest Airlines To build a reputation as a leader in corporate social responsibility‚ companies should focus on strong governance practices‚ positive working conditions‚ and a commitment to supporting the needs of communities and the environment Southwest airlines has consistently been on top‚ in the American companies that are nominated as the best practitioners of CSR in the country. Southwest divides its social responsibility among three principal categories; Community outreach/volunteerism
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SouthWest Airlines: Balancing the Price-Value Equation. 1. Customers seek many benefits when they buy air travel tickets. Most of them look at all of the airline companies‚ and since every single airline tries to differentiate itself this can be hard. The common benefits customers seek are: - Low prices - comfortable place to sit - variety of amenities - attentive customer service SouthWest Airlines has been meeting the benefits customers want in some way. They are number 1 at low prices
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Marketing Excellence Case Study on Southwest Airlines at the end of Chapter 14 and respond to these questions. Your post must be 200 words or more. Please research your original responses to these questions and cite your sources according to APA. 1. Southwest has mastered the low-price model and has the financial results to prove it. Why don’t the other airlines copy Southwest’s model? 2. What risks does Southwest face? Can it continue to thrive as a low- cost airline when tough economic times hit?
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Marcio Cesar dos Santos Southwest Airlines 1) CQ: What are the key motivational strategies used by Southwest? Investing in People: As argued by Ann Rodes‚ Southwest’s competitive advantage come from people‚ so they has invested time and money to build a cohesively team work‚ developing in each one a strong sense of esteem and self-actualization. “Recognizing that our people are the competitive advantage‚ we deliver the resources and services to prepare our people to be winners‚ to support
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Southwest Airlines 2008 Problem Identification: Will Southwest Airlines able to maintain its top position and level of customer satisfaction whilst expanding its business domain? SWOT Listing: Strength: * Attractive fares and marketing strategies. * Point to Point flights. * Best turnaround time compared to its competitors. * First to sell seats through Internet sites. * Positively Outrageous customer service. * Maintained Co-operative labor relations. * They always
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Southwest Airlines Leadership at Southwest has grown the company. The leader has a strong personality and led the company to a great position. Herb Kelleher ’s business decisions and out of the ordinary and have had success beyond belief. Employee empowerment is needed to make any successful company. At Southwest Airlines‚ the empowerment has led the employees to lead themselves. They take pride in the actions. It allows them to get other involved and makes them more successful in the tasks
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Introduction In this paper I have researched in to Southwest Airline‚ I have focused to write a three to four (3-4) page paper in which I will‚ determine how Southwest Airlines’ corporate culture differs from other airlines. I will then analyze three (3) ways that Southwest’s unique culture has benefited the airline and its employees and eventually I will speculate how Southwest Airlines would continue to thrive as a company if its current corporate culture would need to change in the near
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Southwest Airlines Motivational Profile A motivational profile can provide insights into whether a company is doing the right thing or requires improvements. Although nearly every company proclaims its goal is to deliver exceptional service‚ research confirms that the service quality of many corporations is below consumer expectations. Southwest Airlines has created a competitive advantage through valuing employees’ needs as a strategy that motivates them to provide better customer service (Hallowell
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