future of hospitality as a whole. I Introduction With technology advancing now faster than ever before‚ everyone needs and demands using the latest technological means just to survive. Such is the case in the hotel industry too‚ especially in the upper-class and boutiques hotels area of the market. With hotels always lagging behind other sectors in adopting new IT systems ( PLUGGED IN‚ 2009; Buick‚ 2003)‚ keeping the pace with customers’ demands becomes a pressing issue to hospitality providers
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1.0 INTRODUCTION: 1.1Back ground: Indian hospitality industry: Indian economy is growing and hospitality industry has been a major contributor to the growth of economy. The hospitality industry has shown a considerable performance over the previous three years and has been consistently performing over the former years (2008/09 ).The overall boom and increase in the economy of India is characterized by the large growth in the fields of information technology‚ banking‚
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229-40. Antoniou‚ C.‚ A. de Palma and N. Picard. (2010). “Econometric Models‚” SustainCity. Working Paper 2.4‚ THEMA‚ Universite de Cergy-Pontoise‚ 1-27. Bull‚ A. O. (1994). “Pricing a motel’s location‚” International Journal of Contemporary Hospitality Management. Vol. 6: 10-15. Cassel‚ E. and R. Mendelson. (1985). “The choice of functional forms for hedonic price equations: comment‚” Journal of Urban Economics. Vol. 18: 135-42. Chen‚ C.-F. and R. Rothschild. (2010). “An application of hedonic
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technology as a driver for successful business operations within luxury hotels. 5. To draw conclusions and make recommendations for the benefit of technology for luxury hotel manager. Background to the study: The incidence of technology in the hospitality industry is increasing at a rapid rate. Every hotel is using technology to improve service quality. Technology has had an effect on the efficiency of many factors in hotel sector. (Joseph‚ 2009) Technology is a critical determinant in hotel guest
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Abstract: This case (www.mariott.com) discusses the customer-focused e-business strategy of Marriott International (Marriott)‚ a world leader in the hospitality industry. It examines the way in which Marriott focused on providing better customer service by using IT proactively and through the facilities on offer through its website. The case describes in detail the e-business strategy of Marriott that aimed at transforming it from a property-centric to customer-centric company. The benefits
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hotel industry as this means fewer people have disposable income; therefore staying in hotels for leisure purposes are becoming less popular. Lewis. J Uncontrollable variables that affect the hospitality industry. Available from: http://smallbusiness.chron.com/uncontrollable-variables-affect-hospitality-industry-38795.html [Accessed 09 October 2013] Another economic factor to effect the hotel industry is the tax increase on air travel. Placing a tax increase on air travel means the prices
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create a machine that can act and think like human‚ also machine that can act and think rationally. Current research that we study about is information technology in hospitality industry. These researches are to find the limitation of information technology in hospitality industry especially in tourism. It is because‚ in tourism‚ hospitality is the most important needs by the tourist to get the correct information about some interesting place. Within the limitation‚ we also will provide some shortcoming
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all over the world. Having just entered recession in Australia‚ with unlikely expectancy to climb out of recession until mid 2010. This will and is having as impact on jobs‚ retail‚ business and the industry that can be seen in a light of luxury‚ hospitality and tourism. In fact it has been said by BNET Industries that ‘outsourcing helps close the financial gap’ (Gordon‚ P 2003‚ p.1). With tough economic times the hotel industry has to do something more‚ to improve the financial flow or lack there of
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1 Designing a seamless hotel organization 2 Harsha E. Chacko Author Born in 1952 Dr. Harsha E. Chacko worked in the hospitality industry in India‚ Egypt‚ The Caribbean and finally in the United States. Dr. Chacko has been a faculty member of the University of New Orleans since 1982 and he is a professor‚ specializing in Hospitality and Tourism Management & Marketing. He’s also a professor at the Lester E. Kabacoff School of Hotel‚ Restaurant and Tourism Administration in New Orleans
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www.emeraldinsight.com/0959-6119.htm Progress and development of information and communication technologies in hospitality Crystal Ip‚ Rosanna Leung and Rob Law School of Hotel & Tourism Management‚ The Hong Kong Polytechnic University‚ Hong Kong Abstract Purpose – In order to enhance operational efficiency‚ improve service quality and reduce costs‚ practitioners in the hospitality industry have widely adopted and implemented information and communication technologies (ICTs) in their businesses
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