Why service quality is important in airlines An airline is a company that offers air transport for passengers and freight. Airlines vary widely in size‚ from small companies with only one or two planes to huge multinational companies. While the industry initially grew slowly‚ these companies began to take off in a major way after World War II‚ thanks in part to large numbers of returning aviators. By the 1990s‚ air travel had become ubiquitous. For passengers the advantages could be; 1
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THE AIRLINE INDUSTRY: Trends‚ Challenges‚ Strategies John Wensveen‚ Ph.D. Dean‚ School of Aviation Dowling College New York‚ USA www.dowling.edu President‚ Airline Visions www.airlinevisions.com The University of Sydney Faculty of Economics and Business Leadership and Policy Seminar Series Sydney‚ Australia 23 February 2010 Presentation Objectives • Provide background on the global industry • Present a regional analysis • Discuss current and future evolvement of the industry (trends) • Discuss
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Crisis of Kingfisher Airlines (Competitive SWOT Analysis‚ PEST and Porter Modle application) [pic] Table of Contents I. Crisis of Kingfisher Airlines – Abstract . . . . . . . . . . . . . . Page 3 II. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 5 III. Competitive Advantage for Apple Inc. . . . . . . . . . . . . . . Page 5 IV. PC industry over view . . . . . . . . . . . . . . . . . . . . . . . . . Page 7
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THE AIRLINES SECTOR The aviation industry in India has grown by leaps and bounds in recent years in terms of kilometers flown as well as customers serviced. The economy of a country is substantially determined by the quality of air transport. The airlines today have made themselves more popular among its customers by various marketing tactics like: • Reduced costs of air tickets for frequent flyers. • E-ticketing i.e. virtually eliminating the need for agents. Rynair and Easy jet two of UK’s
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The Global Airline Industry Student: Stefano Zanini Student code: 21233218 Module code: AT502 Module Co-ordinator: George Georgiou Essay written in: The airline industry consists of transportation services via flights for passengers or freight. Airlines may lease or own an aircraft to provide these services‚ in the meantime they may combine the services with that of another airline for mutual benefits. Airlines in the industry
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N D R E C O R D Malaysia Airlines’ Corporate Vision and Service Quality Strategy Abdullah Mat Zaid Malaysia Airlines’ vision is to become “An Airline of Excellence”‚ offering the very best to its passengers in terms of safety‚ comfort‚ service and punctuality. This vision was amplified by our chairman in the company’s 20th anniversary commemorations in October 1992. The mission has been stated in three main thrusts as follows: (1) To make Malaysia Airlines one of the leading standard
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SINGAPORE INTERNATIONAL AIRLINES Air travel remains a large and growing industry. Despite being plagued by several factors such as overcapacity‚ commoditization of offerings and cutthroat rivalry to name a few‚ it facilitates economic growth‚ world trade‚ international investment and tourism. This case study will analyze the external factors affecting the airline industry‚ analyze the internal factors affecting Singapore International Airlines (SIA) and critically discuss the different generic
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Indian Plans: British Airways global CEO Willie Walsh finds India to be one of the fastest growing aviation markets in the world. Walsh‚ who was in Mumbai on September 3rd‚ 2010 to announce a code-share agreement with Kingfisher Airlines‚ says that despite the airline facing mounting competition from other international carriers operating in India‚ he is not worried as India has huge growth potential and each player can have a decent pie of the expanding market. On the flip side‚ he tells that though
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Southwest Airlines and Microeconomics John Divler Rasmussen College Author Note This research is being submitted on June 14‚ 2010‚ for Mr. Bergeen’s Microeconomics course at Rasmen College by John Divler. Southwest Airlines and Microeconomics Southwest Airlines was created in 1967 and is headquartered in Dallas‚ TX. Southwest offers flights to their passengers to get them to their destinations when they want to get there‚ on time‚ at the lowest possible fare. The advantage that Southwest
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Continental Airlines Inc. Analysis Strategic Management Vision Statement Continental Airlines Inc. seeks to lead its industry in superior customer service‚ innovative technology‚ employee satisfaction‚ and environmental advances‚ at home and abroad. Mission Statement At Continental Airlines Inc.‚ we strive to obtain excellent customer service and satisfaction through technological advances in on-line bookings and e-ticket purchases. We have strict security measures to ensure our
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