Program Planning and Evaluation in the Human Services The terms ‘Planning’ and ‘Evaluation’ are terms used and frequently heard in Human Service organisations. Whilst the importance of planning and evaluation is understood by employees with program management responsibility (most often as a result of the rigid parameters described in funding and service agreements)‚ the concepts that underpin planning and evaluation are often poorly understood by program staff and managers alike. Planning is focussed
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AO4 Planning Customer Service Standards Planning customer service standards is important for both the company and the customer as it ensures that the service received is consistent throughout the company. It is important to show consistency throughout the company as it ensures that everybody knows the standard of the service to be given and prevents poor customer service from being carried out which can affect the company. Another reason why it is important to set customer service standards is
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What are the current trends in human services delivery today? The delivery of human services today is that the client and helper work together. The helper focuses on assisting the client to meet their needs. The helper plays a huge role in assisting the client with in a variety of responsibilities. Today‚ human service workers assist the whole person. Clients are empowered to take responsibility for them. Helpers can assist with clients social‚ psychological‚ and economic problems. Human
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Physical Environment in Counseling and Planning I have recently read an interesting article about the impact of physical environment on the financial counseling and planning relationship and process. The publication raised my great interest because I have noticed before that our offices have several deficiencies that may have negative effects on the quality of our relationships with clients. The physical environment includes many aspects of our surrounding‚ including furniture and room design
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Subquestions: 3 Motivation 3 Interpretation 3 Research question 4 Methodology 4 Introduction 5 The experience realms 5 Entertainment 7 Educational 8 Escapist 9 Esthetic 9 The Flow Theory 10 Solutions 12 Conclusion 13 Sources 14
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Title of Lesson ____Be safe in the environment____ Subject(s) _Theatre and Health and Safety_ Name: __ Grade level(s): _Second Grade_ Lesson Duration: __1 hour 20 minutes________ National/State Standards (as required by subject area) Objective(s) Assessment of Objective(s) South Carolina Academic Standards: Health and Safety Grade Two Standard 7: The student will demonstrate the ability to practice health-enhancing behaviors and to avoid or reduce health risks. Indicator:
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DELIVERING SERVICES Understanding service products (once more ;) Services are performance‚ rather a thing‚ and they are experienced rather than owned… Customers participate in service delivery. Service delivery occurs in real time. Services have front end and backstage. Services have a core and supplementary elements. … (What else?) Designing and delivering services. Figure 1. Planning‚ creating‚ and delivering services. Service delivery process is configured additionally. Figure 2. Service delivery
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Unit 3 – Task 1 – Advice and Guidance I have been thinking of setting up my own business and I need to research the financial resources available to me. My business idea is a sports shop. My vision of my business is to start off small and once I start making a profit I can then open more shops and gradually grow in to a new business. The theme of the business is totally sports and based on football. I will sell branded football wear and for the first 2 weeks customer will get the chance to get free
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Box 4 |2.1: Balancing a safe and challenging environment | |importance of challenge | |age appropriate activities | |concept of minimising risk and that it may not always be possible to eliminate all risk
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Guidance is the process of helping individuals discover and develop their educational‚ vocational‚ and psychological potentialities and thereby to achieve an optimal level of personal happiness and social usefulness‚ Gladding (2000). The concept of Counselling is essentially democratic in that the assumptions underlying its theory and practice are‚ first‚ that each individual has the right to shape his own destiny and‚ and second‚ that the relatively mature and experienced members of the community
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