STEPS UNDERTAKEN BY SONY CORP TO ACHIEVE AND MAINTAIN HIGH LEVEL OF QUALITY TABLE OF CONTENTS ACKNOWLEDGEMENTS 3 EXECUTIVE SUMMARY 4 OBJECTIVES 5 RESEARCH METHODOLOGY 6 Primary sources 6 Secondary sources 6 QUALITY MANAGEMENT 7 SONY CORPORATION 9 TECHNIQUES UNDERTAKEN BY SONY FOR QUALITY MANAGEMENT 11 QUALITY MANAGEMENT SYSTEM MEASURES 11 ROLE OF CONSUMER FEEDBACK 13 INITIATIVES AIMED AT IMPROVING THE QUALITY‚ SAFETY AND LONG-TERM RELIABILITY OF PRODUCTS 16 RESPONSES TO QUALITY ISSUES 17 CONSUMER
Premium Customer service Quality management Management
chief executive of Sony Computer Entertainment Inc. (SCEI) has encountered two large rivals in the video game industry this year. Nintendo and Microsoft have released advanced video game consoles that have left Sony sales behind. Nintendo especially‚ has broken the status quo for marketing in the video game industry by dramatically expanding its target market from 18-34 year-olds to 9-65 year-olds both male and female with its new video game console‚ the Wii. For years‚ Sony had gone head to head
Premium Video game console Nintendo Xbox 360
square feet of shelve space in Best Buy by the year 2007. The video game market is an oligopoly with only a few companies competing within the market. The "Big Three" companies in the video game industry’s oligopoly are Microsoft‚ Nintendo‚ and Sony. Microsoft’s Xbox 360‚ Nintendo’s Wii‚ and Sony’s Playstation 3 all sell similar products and contend for consumer’s dollars. Each firm closely watches the moves of the other companies when considering pricing‚ technology‚ and marketing of the games
Premium Video game console Xbox 360 Wii
concerned about graphics projectors. But with data projections they are second‚ whereas Sony takes the leading position. Normally Sony projectors are positioned below Barco’s in terms of performance and are also on average 15% lower in price. Sony eventually got real good in producing a good quality tube. Component part that’s used for inside the projectors. Because of this high quality Barco decided to take Sony as their new supplier for these tubes. So
Premium Video Marketing Video projector
SETA survey of representatives in Tribunal cases 2008 Research Paper The use of social media in the recruitment process Ref: 03/13 2013 Andrea Broughton‚ Beth Foley‚ Stefanie Ledermaier and Annette Cox (IES) For any further information on this study‚ or other aspects of the Acas Research and Evaluation programme‚ please telephone 020 7210 3673 or email research@acas.org.uk Acas research publications can be found at www.acas.org.uk/researchpapers ISBN 978-1-908370-32-7
Premium Social media Social network service Twitter
Mitchell Wakeham Product Development Manager Microsoft Limited 1 Microsoft Way‚ Redmond WA 6327‚ Australia August 26th‚ 2013 Johnathan Knox Chief Executive Officer Microsoft Limited 1 Microsoft Way‚ Redmond WA 6327‚ Australia Dear Mr Knox‚ As requested‚ please find enclosed the report identifying opportunities in the 16-36 year old male gamers market for expanding our Xbox product line. The purpose of this report is to first present emerging trends in the electronic gaming platform
Premium Xbox 360 Video game console Sony
Which company product the best game console in the world? Executive Summary There are two biggest companies that product Game Console in the world. In this report we talk about Sony Company and Microsoft Company‚ they product different kinds of game console. Sony Company product PLAYSTATION 3‚ for the other side Microsoft Company product XBOX 360. These products are the 7th generation of the Game Console history era. The result for more research of this two products show that there are some differences
Premium Xbox 360 Video game console Sony
INTRODUCTION: Sony is a Japan based company that operates in over 180 countries worldwide. (Company Profile for Sony Corporation‚ 2011) Sony was co-founded by Masaru Ibuka and Aki Miruta in 1946 and since then has grown into an international multimillion dollar company (Sony Corporation‚ 2014). Ibuka and Miruta originally started out manufacturing measuring equipment (Sony Corporation‚ 2014)‚ and have expanded into more complex technological solutions‚ such as laptops‚ gaming consoles‚ and communications
Premium Sony
MANAGERIAL ECONOMICS AND DECISIONS OF THE FIRM Briefing Memo A Look at Sony’s Decline 12/04/2012 Description and Background Setting. Sony corporation is a Japanese multinational corporation headquartered in Tokyo‚ Japan. it is ranked 86th in the 2012 list of Fortune Global 500. Over the years‚ Sony has established the reputation of a leading manufacturer of electronic products in both the professional and consumer markets. But Sony’s good name has started to erode. Recently‚ Sony’s
Premium Sony Japan Semiconductor sales leaders by year
New Product Development and Brand Sony understood the importance of brand from its inception. The origin of “Sony” shows the global mindset of its founders; who coined the brand name Sony in 1955 because it was easier for Western consumers to pronounce. “Sony” sounded cute‚ like the pet name Sonny‚ but it also meant sonus‚ or “sound‚” in Latin. In 1958‚ the firm adopted this brand name as its corporate name. When Morita went to the United States with a Sony-branded radio in 1955‚ a major manufacturer
Premium Sony Marketing Brand