Emotions in Organisations What are emotions? Physiological‚ behavioural and psychological episodes experienced toward an object‚ person or event that create a state of readiness A feeling‚ psychological state and biological state that incline a person to act in a certain way Emotions are experiences. Emotion and Work As actors we all through the process of socialisation learn how to control and manage emotions in certain contexts Emotions are getting more important in service section –
Free Emotion Arlie Russell Hochschild Feeling
ACCOUNTS PAYABLE/PAYROLL CUSTOMER SERVICE OFFICE CUSTOMER SERVICE OFFICE ACCOUNTS RECIEVABLE ACCOUNTS RECIEVABLE ORGANISATION STRUTURE OVER VIEW CHEN & LEE is a tax firm established in 2000.Firm Is a comprised of two managaing directors‚ in which one of the managing director is a Legal advisor for the company.The company is divided into three layers organisation structure which is as follows * Top level management 1. Managing Director (partner) 2. Legal advisor
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The impact of Political‚ Legal and Social factors on a business Describe how political‚ legal and social factors are impacting upon the business activities of the selected organisations and their stakeholders. Political factors: ‘’Political factors are how and to what degree a government intervenes in the economy.’’ (http://en.wikipedia.org/wiki/PEST_analysis) Political factors include: * Environmental regulation and protection * Taxation ( corporate: consumer) * International
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BY SOCIAL FACTORS. GIVE A DETAILED ACCOUNT OF FOUR OF THE ITEMS WHICH FALL UNDER THE UMBRELLA OF SOCIAL FACTORS SHOWING THEIR CONTRIBUTION TOWARDS THE UNDERSTANDING OF CONSUMER BEHAVIOUR. Consumer purchases are strongly influenced by cultural‚ social‚ psychological as well as personal factors. These factors are not controlled by marketers but an avid study of them can aid firms in the production of their goods and how their market will respond to it. We shall closely look at the social factors
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conflicts Conflict is seen as an inherent feature of organisations and induced‚ in part‚ by the very structure of the organisation. The causes might stem from individual characteristics‚ interpersonal factors‚ communications‚ behavior‚ structure and previous interactions. “Conflict‚ per se‚ is not necessarily good or bad but an inevitable feature of organisational life and should be judged in terms of its effects on performance. Even if organisations have taken great care to try to avoid conflict it
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learning and learning organisations have been the focus of a great deal of evaluation within management literature since the 1990’s (Senge‚ 1990; Michaux‚ 2002). This paper aims to define and critically evaluate the concept of a learning organisation by drawing on the writings of core authors to both support and demonstrate criticisms of the ‘learning organisation’ concept. The Learning Organisation Organisational learning is a continual process whereby an organisation adapts to its environment
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Reputation‚ and Risk] 1st Ed London R Porter (1980) [Generic Strategies‚ Performance and Risk] Thompson library‚ Stoke Griffin‚ Moorhead (2010) [Organisational Behaviour: managing people and organisations] Tenth edition‚ south western‚ cengage learning J. Kotter (2007) [Leadership and management in organisations] Oxford‚ Elearn Limited Guardian (2008) Tesco mergers and acquisitions (online) available from http://www.guardian.co.uk/business/2008/may/15/tesco.mergersandacquisition Guardian (2009) Tesco
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to achieve ….. Power is the opportunity to build‚ to create‚ to nudge history in a different direction” Discuss the above quotation and its relevance to acquisition and use of the traditional and managerial power bases within organisations POWER IN ORGANISATIONS Richard Nixon wrote‚ “The great leader needs the capacity to achieve.......Power is the opportunity to build‚ to create‚ to nudge history in a different direction”. In order to appreciate the above quotation‚ one must understand
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as online recruitment or internet recruiting‚ refers to the process of advertising job vacancies online and formal sourcing of information about jobs online (Galanaki‚ 2002). Whist e- recruitment is considered a relatively new concept for many organisations‚ articles on the topic first started appearing in the mid-1980s (Casper‚ 1985). However‚ it wasn’t until almost a decade later in the mid-1990s that more systematic and rigorous literature and research on e-recruitment began to appear in human
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Schools as organisations – Level 3 4Know about the legislation affecting schools. There are some laws and codes of practice that are set in place by government which schools have a duty to follow. Task 4.1& 4.2 Complete the table below to show an understanding of legislation and how the various pieces of legislation affect the day-to-day running of a school. Legislation How it affects the school Data Protection Act 1998 Data is to be used on a need to know basis and only used for the
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