* 4 Functions of mngmt: planning‚ organizing‚ leading‚ controlling * Goals for each level of mgmt: PLAN( how will we do…)‚ ORG (Allocation of Human Needs)‚ LEAD (motivate people‚ articulate goals)‚ CONTROL (measuring) Essay: GST (Goal Setting Theory) how are three things linked: The author has linked them together. Specific‚ feedback‚ difficult‚ commitment (value outcome must know that it is valued) Edward Locke. 3 key elements of motivation: Intensity (how hard)‚ Persistence (keep going)
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I have chosen exercising as my smart goal for the fall semester of my Psychology class. After working on my goal for weeks‚ I have observed the outcome of my exercising goal. There were some positive changes and some negative changes that I have noticed changes me. Even that I was not able to keep up with my goal‚ I learned about the reasons and how can I improve my plan to actually achieve my goal. My smart goal was exercising to improve my exercise skills‚ health‚ and stress management. Exercising
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Click the Assignment Files tab to submit your assignment. Call centers or customer service centers as they are now called have a role in most large organizations across the globe. Call centers provide employment for many and serve as a primary channel for interacting with customers for these organizations. However‚ employee turnover in call centers is increasingly growing. The most common reasons found in literature for employee turnover in call centers are performance requirements‚ organizational policies
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Technology Call Centres use a wide variety of different technologies to allow them to manage the large volumes of work that need to be managed by the call centre. These technologies ensure that agents are kept as productive as possible‚ and that calls are queued and processed as quickly as possible‚ resulting in good levels of service. These include ; ACW (After call work) ACD (automatic call distribution) - In telephony‚ an Automatic Call Distributor (ACD) is a device that distributes
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Case: Contact Centers Should Take a Lesson from Local Business 1. What lessons are there from these two examples for contact (call) center managers? Services are different from manufacturing‚ with the key service difference being the interaction of the customer in the delivery process. Service design is no longer considered to be an art form as logical approaches to better design and management of service systems are emerging. In a facilities-based service‚ the customer must go to the service
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“MOTIVATION TO WORK IN CALL CENTER” In Partial Fulfillment of the Requirements in HR 315 Submitted to: Prof. Joy Caliao‚ MBA Submitted by: Stephanie C. Nuevo Nathaniel B. Villanueva July 17‚ 2013 Executive Summary Call centers began in the Philippines as plain providers of email response and managing services‚ these have industrial capabilities for almost all types of customer relations‚ ranging from travel services‚ technical support‚ education‚ customer care‚ financial services‚ and online
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Call center Characters……………………. Mr. Razib;The boss‚ is a middle aged bald headed man with loose character. He is very much weak to women specially to girls. Pritom; caller – 1 ; a young guy‚ very disturbing boy‚ unnecessary caller. Mishu; Caller – 2 ; A boy with clean character‚ very serious in any matter. Nawsin; caller- 3 ; A young girl with sweet voice ‚ very fond of boys and always wants to talk with boys. Marjia; Receiver -1; A very weak hearted girl and very sensitive too. Prome; Receiver-2;
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1. What defines the rational organization? The more traditional “rational” model of a business organization defines the organization as a structure of formal relationships designed to achieve some technical or economical goal with max efficiency. 2. Why should employers care about their employees’ level of job satisfaction? Why are so many employees unhappy? What do you think can be done about it? They should because the happier an employee is the more they want to produce and the more they
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provide superior quality pre-seasoned meat to our valued customers through our expertise to provide satisfaction. Culture of the Company: Achievement culture which is to achieve our goals as best as possible. The slogan of the Company: The slogan of the company will be: "Great taste Guaranteed” Strategic goals which we want to achieve in five to six years are: i) To have our products being distributed to all major supermarkets island wide within 6 years ii) To expand our business by
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ACKNOWLEDGEMENT 2 ABSTRACT: 4 INTRODUCTION: 5 LITERATURE REVIEW: 5 OBJECTIVES: 10 RESEARCH METHODOLOGY: 10 DATA ANALYSIS: 12 FINDINGS: 35 CONCLUSION: 35 LIMITATIONS: 35 QUESTIONNAIRE 36 REFERENCES: 39 STRESS IN CALL CENTER SALES ABSTRACT: The Outbound call centre industry is one of the fastest growing sectors in global scenario and showing significant growth in Pakistan Context also. This sector is developing the young generation not only providing employment opportunities but also
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