OPERATION MANAGEMENT The important chapters including Service Drivers and Productivity‚ Location Strategy‚ Layout Strategy and Human resources and Job Design are covered. However‚ in this paper‚ I will mention two of these issues: Location Strategy and Layout Strategy. Instead of giving many examples as those discussed in the previous paper‚ I will concentrate on China IKEA case to analysis Location Strategy and Layout Strategy deeply. I. The Introduction of IKEA IKEA is an internationally
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1 ORGANIZATION BEHAVIOR LEARNING OBJECTIVES The present module aims at: To understand the organization behavior and management functions To know the role of managers To know the reasons for studying of organization behavior To analyze organization behavior from the perspective of learning of an organization. To know and understand the basic approaches in organization behavior “Investing in People is the most important aspect of any modern business.” —Management Today‚ October
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qualities traits that leaders should possess to be effective leaders with clear explanations‚ 4 leadership style and what type of organization they are typically found with famous examples for each style‚ In the end of the assignment will be concluded with my opinion about the leadership. Leadership Leadership is a process of social influence‚ which maximizes the efforts of others‚ towards the achievement of a goal. Good leaders develop through a never-ending process of self-study‚ education‚ training
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s instead of creating it in complete way. (2) Dell should take serious consideration about their customer service in online marketing platform‚ not only providing many kinds of user engagement but they have to maintain it as well. (3) Dell should be more creative into their design features customization to attract more customers. Strengths 1. Good business model 2. Low inventory cost 3. High market shares 4. Customizable of the product 5. Competitive pricing Weaknesses 1. Not popular
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety
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Buyer’s Remorse- Buyer’s remorse is the sense of regret after having made a purchase. Getting the customer committed- Physically getting/ making a customer feel committed‚ before the actual commitment. Ice Breaker- Something done or said to help people to relax and begin talking at a meeting‚ party etc. Organization Culture- Is the behaviour of humans who are part of an organization and the meanings that the people attach to their actions. Recognition Culture- Giving back‚ or “
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Missions 1. Be responsive to the changing demands of our customers and excel in providing quality products and services. 2. Be committed to innovation and the adoption of new technology to achieve competitive advantage. 3. Generate a fair return to our shareholders. 4. Pursue personnel policies‚ which recognize and reward performance and contributions of employees and provide proper training‚ development and opportunities for career advancement. 5. Be a responsible corporate citizen
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Chapter 1. Introduction Chapter 1. Introduction “Satisfying the customer is a race without finish.” (Vadim Kotelnikov). Many researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant
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Chapter 8 - Product Planning and Development • Study by PricewaterhouseCoopers o ½ of plausible business ideas come from the customers‚ competitors‚ and suppliers o Imaginatik- created a technology based program that creates ideas but can help in deciding if they will work or not. ▪ Electronic suggestion box that allows people to discuss and analyze in the program o Important points: ▪ Ever company needs to develop new products to stay
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Organization Structure simulation Organizational structure is the division of labor and the patterns of coordination‚ communication‚ workflow‚ and formal power that guide organizational activities. An organization’s structure reflects the company’s culture and power relationships and can establish new communication patterns and align employee behavior with the company’s mission‚ vision and goals. The organizational structure enables effective communication and smooth workflow‚ but organizational
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