Services marketing Sucessful e com website- Myntra.com ------------------------------------------------- About myntra: Myntra was established by Mukesh Bansal‚ Ashutosh Lawania‚ and Vineet Saxena in February 2007. All three are IIT alumni‚ and have worked for several start-ups. Myntra is headquartered in Bangalore and has been funded by Venture Capital funds like IndoUS‚ IDG & Accel Partners.[6] The company started off in the business of personalization of products‚ and soon expanded to
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The story “A Message from the Pig-Man” was written by John BarringtonWain in 1960. John Wain was born in England in 1925. He was the son of a dentist‚and studied at St. John’s College‚ Oxford. For most of his life‚ John Wain worked as afreelance journalist and author‚ writing and reviewing for newspapers and the radio. Hedied in May 1994 at Oxford. He is usually placed in the group of post-war critics ofEnglish society called The Angry Young Men.Eric is the son of newly divorced parents. He is the
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Community Service Paper Hello Class‚ how are you today? I have come today to talk to you about a community organization that I participate in at‚ a local church by my house. The church’s name is seventh day Adventist church in Melbourne off of 192 and Glendon Dr‚ the community project is actually one I am quiet fond of‚ it is a youth outreach program which involves kids in teams sports to focus positive energy in a large group and to reassure them there are things you can do with your time that
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Homework #2: Goods‚ Services‚ and Operations Management Written By: Tamara Ellis Prof. Samuel A. Garwon MGMT 480 – 002 March 6‚ 2013 1. Explain why a bank teller‚ nurse‚ or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Service-providers need technical/operations skills plus human interaction and marketing skills. A bank teller‚ for example‚ must be able
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That Golding’s ultimate message of LOTF in one of hope‚ survival and the espousing of civility Explore how the context in which William Golding wrote impacted upon his work. Golding lived through one of the darkest times in human history‚ the Second World War. It was a war in which 55 million people died‚ the Nazi’s committed atrocities which horrified the world and the United States used an atomic bomb to kill more than 100‚000 people in Japan over three days. Golding’s experience in the war
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implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring
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The concept of requiring community service of college students as a requirement for graduation is based on the idea that communities and individuals can be helped in their development through volunteer service. Community service provides the opportunity for students to share their knowledge‚ skills‚ and abilities with someone who might not have benefited from such actions otherwise. Community service should be a requirement for college graduation because it helps to alleviate problems of society
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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The relationship between frontline service employees and customers has always been interesting research topic for service marketers as the customer-contact service employee is the service and organization in the customers’ eyes and consumer interpretations of employee performance will create their impression of the service brand (Zeithaml and Bitner‚ 2009). Most early work on service frontline employees is based on the assumption that interaction between service encounters and customers is harmonious
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Key concepts Page 36 Buyer’s Remorse- Buyer’s remorse is the sense of regret after having made a purchase. Getting the customer committed- Physically getting/ making a customer feel committed‚ before the actual commitment. Ice Breaker- Something done or said to help people to relax and begin talking at a meeting‚ party etc. Organization
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