Dear Sir/ Madam I am writing to you in order to complain about your package holidays in Greece where I have been last two weeks. On 25 August 2011 from your company I bought a two – week holiday in Greece. Unfortunately‚ your package holiday was unfaithful and misleading. I am disappointed because everything that was said in your brochure was a lay. When I arrived to Greece I found an overflowing resort with a lot of tourists instead of peaceful island where I had to relax. Moreover‚ in PTC’s
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I am writing to inform you of my dissatisfaction with your product quality and the follow up action of the product replacement refer to the order no. S02195 delivered on 2 May 2013. Refer to the previous mail sent on 3 May 2013‚ I pointed out the defect on the goods with the photos and requested a physical checking by your team. After dealing with your colleague Calvin Choi‚ he tried to suggest the ideas and we tried to reduce the relevant redo parts since the workers already installed all the
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Promote communication in health‚ social care or children’s and young people’s settings Definition of communication noun * 1 [mass noun] the imparting or exchanging of information by speaking‚ writing‚ or using some other medium:television is an effective means of communicationat the moment I am in communication with London * [count noun] a letter or message containing information or news:a telephone communication
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team. A Guide to Complaints Handling and Public Enquiries 1 FOREWORD Handling complaints well is a mark of good government. Doing so depends not just on well trained frontline staff but on the commitment‚ understanding and attention of the heads of bureaux and departments and all levels in between. Good complaints handling does not mean acceding to every request‚ but it does demand listening‚ understanding‚ explaining and helping wherever possible. We must address all complaints in a fair and professional
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3.1 Within my setting any complaint is handled seriously. All complaints are properly investigated promptly and appropriate action is taken on any concerns that are raised. All complaints are recorded and available on request from both OFSTED and parents. The records include any action taken for each individual complaint. There are two stages to our complaint procedure Stage One If a parent/carer has a complain about the Nursery or the conduct of a individual member of staff we try to solve
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Consumers’ complaint behaviour. Taxonomy‚ typology and determinants: Towards a unified ontology Received (in revised form): 16th August‚ 2003 Dominique Crie ´ is Professor of marketing at the University of Sciences and Technologies of Lille‚ in the Business Administration Department (IAE). He manages the postgraduate degree course: statistical specialisation for marketing databases. He is also a marketing consultant and statistician‚ member of the Association Francaise de Marketing and of the
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SHC 33 1.1 Diversity: The respect and knowledge of differences between each individual and groups of people within society. These differences arrive from social‚ cultural or religious backgrounds‚ ethnicity‚ disability‚ gender‚ sexuality‚ appearance and both family structure or background. Equality: This is when everyone has equal opportunities to participate within a setting. All settings are required to have an Equal Opportunities policy‚ which you must work in line with. When taking the same
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SHC 31 – 3.2 The barriers to communication include: • Environment – the environment is a barrier to communication because if you are in a busy‚ noisy area you can get easily distracted or miss information that could be important for the child. • Culture and family background – this can affect the communication method that some cultures use‚ for example‚ some cultures might not use or interpret eye contact different. Families communicate in different ways together. Some may speak a different language
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November 13‚ 2006 Dear Mr. McLean: I stayed at your hotel from 3-5 November 2006‚ and I experienced a traveler’s nightmare during the visit: unsafe conditions; inadequate maid service‚ and very disappointing surroundings. This is not at all what I had been expecting. In early September‚ in the New York Times‚ I saw an advertisement for a package tour to Southville‚ Florida (see enclosed newspaper clipping). The ad promised fabulous ocean views; quiet‚ relaxing surroundings; newly decorated
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Phileashia c Yellock 102 Myrtle Grove Rd. New Bern‚ Nc 28562 00711800 Student id 21221829 August 2‚2013 Mr. John Smith Hotel Manager Springhill suites 300 Hotel Dr Myrtle beach‚ Sc 29578 Dear Mr. Smith‚ I am writing to you about an error in the bill I paid for my 2 night stay at your Springhill suites in Myrtle beach on the dates of July 29 an July 30. I was overcharged because the amount I was billed is different from the media advertisement: I made the reservation
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