SHC 31 1. Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate People communicate for different reasons‚ to portray their feelings‚ emotions‚ pain‚ opinions‚ etc. The communication could be professional (formal)‚ or personal (informal). It is important within a social work environment that information is recorded‚ as it may be called upon for legal reasons. All communications are confidential‚ and on a “need to know”‚ basis
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SHC 31 – 3.2 The barriers to communication include: • Environment – the environment is a barrier to communication because if you are in a busy‚ noisy area you can get easily distracted or miss information that could be important for the child. • Culture and family background – this can affect the communication method that some cultures use‚ for example‚ some cultures might not use or interpret eye contact different. Families communicate in different ways together. Some may speak a different language
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SHC 31 1.1 Within this section I shall be identifying the different reasons why people communicate. There are seven main types of communication‚ touch‚ verbal‚ written‚ behaviour‚ visual‚ sign language or gestures and body language. Each of these methods of communication has its advantages and its disadvantages‚ each are also done in a slightly different way. Touch can be something as simple as a hug or a pat on the back‚ this action tends to offer reassurance and comfort‚ however‚ it could also
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SHC 31 Promote communication in health‚ social care or children’s and young peoples settings. Outcome 1. 1) People communicate for many different reasons in many different ways. Communication can be both verbal and non verbal. Non verbal communication is usually communicated through the process of sending and receiving workless (mostly visual) cues. Examples of non verbal communication are: • Posture • Appearance • Hand movements • Eye movements • Facial expressions • Gestures
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Sch 31: Promote communication in health‚ social care or children’s and young people’s settings. 1.2 Explain how communication affects relationships in the work setting. Communication plays a massive part once building a relationship in the work setting. By regularly keeping effective communication between practioners‚ parents/careers and children makes a positive working environment. The relationships are mostly based on the type of communication between one another‚ communication is not just by
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1.1 Explain how a working relationship is different from a personal relationship: Working relations: Working relations are based on formal policies and procedures and also by contract of employment. I have to work to care standards on daily basis and support everyday living of my residents‚ for example dressing‚ eating ‚ bathing‚ activities and personal hygiene. All residents have different needs and I work to meet their needs. Personal relationship: Personal relationship are outside the work place
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Everyone has a slightly different style of communicating this is one of the things that make every individual unique. As we know communication is a two-way process and effective communication requires everyone involved to be able to express their own thoughts and messages and to understand the communication of others. In a way it is our job to ensure that we find ways of communicating language needs‚ preferences can be quite wide ranging‚ someone may require an interpreter or signer or someone
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Communicating is very important in my setting and is a major aspect of my work. When working with children clear communication is needed this could be verbally or using sign language‚ flash cards or through play. Communication helps to build positive relationships with the children and their family’s. Communicating with parents/carers is vital‚ parents/carers know the children better than anyone and can give us valuable information regarding the child’s like and dislikes‚ dietary requirements‚ special
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SHC 31: Promote communication in health‚ social care or children’s and young people’s setting 1. Understand why effective communication is important in the work setting 1.1 Identify the different reasons people communicate The communication is part of the human life‚ most of the people are communicate with others all the time in a conscious way or without intention to build a kind of relationship‚ basically in two forms verbal where we use words to present ideas or non-verbal expressing
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| | | |Questions written by Candidate | |√ | |Unit numbers: SHC 22 | | | | | | | |Questioning the candidates | | |
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