Journal of Business Research 62 (2009) 775–781 Contents lists available at ScienceDirect Journal of Business Research Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April
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CHAPTER 15 LA LIGA & EXILE IN DAPITAN (1892-1896) Rizal arrived in Manila with his sister Lucia on June 26‚ 1892 on board the steamer‚ Don Juan. They stated at the “Hotel Oriente” in Binondo‚ their room is facing the Binondo Church. He started his campaign for his family and for La Liga Filipina. He went to Gov. Gen. Evlogio Despujol‚ whom met him by several times‚ for pardon for his father‚ brother & brother’s in law. On the night of his arrival‚ he met with Apolinario Mabini‚ Andres nBonifacio
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Journey to La Divina Pastora in Siparia today By SEETA PERSAD Friday‚ April 6 2012 The southern town of Siparia will be abuzz with activity today as thousands flock to the La Divina Pastora RC Church for the traditional mass and all day service. Holy Mother to both Hindus and Christians‚ many will make the journey to present offerings at the feet of the statue in hopes of having their prayers answered. Mass begins at 6 am with a procession of the statue at 10 am. Hindus pay homage to the La Divina
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Love is a powerful force that drives one person to draw a deep affection towards another. When analyzed‚ the short story entitled "Love in L.A.‚" by Dagoberto Gilb‚ shows how one can see many reasons in seeing irony and even satire by the story’s title. Through "Jake‚" the protagonist’s definition of "love" is expressed in different fashions‚ none result in anything positive; He portrays being lazy‚ irresponsible‚ somewhat poor‚ and perhaps something of a con artist‚ looking for his freedom. Several
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To see a scorned‚ beaten‚ and crucified man lying dead in the arms of his mother is an image‚ which can inspire overwhelming emotions within the heart of an observer. Yet‚ for the longest time I’ve had such difficulty looking at Michelangelo’s Pieta or any piece of art in this way. To me‚ art has never been about expressing oneself or conveying a message to others‚ but simply creating an image for the sake of beauty and perfection. When I look at the Pieta I see a cold‚ solid mass of marble carved
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Love in L.A. The story “Love in L.A.” is a short story written by Dagoberto Gilb in 1986. It is a love story based on realistic approaches. One of the main characters was Jake‚ who was dreaming while driving. However‚ this caused an accident; he crashed into a Toyota that was in front of him. Mariana‚ who was the other main character in “Love in L.A.” short story‚ was the driver of the Toyota. After crashing the car‚ instead of finding out what had happened to the driver of the car Jack was looking
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Latia T. Mack Intro to Education of Exceptional Child Course #: 204C 01 20941 Final Due Date: Thursday‚ May 3‚ 2012 A: Please define the following terms 1. Autism spectrum disorders- developmental disorders characterized by abnormal or impaired development in social interaction and communication and a markedly restricted repertoire of activity and interests. 2. Asperger syndrome- a persuasive developmental disorder with severe and sustained impairments and social interaction and the development
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1 Chapter I INTRODUCTION A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including ensuite bathrooms and air-conditioning or climate control. The cost and quality of hotels are usually indicative of the range and type of services available. Due to the enormous increase
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The Mirage Hotel and Casino (The Hotel Industry) By Gregory D. Tucker The word “hotel” didn’t appear until the 18th century. It came from the French hotel‚ large house‚ and originated in the Latin roots hospitium or hospes. Hospitality‚ hostile and hotels are all related words. The difficulty of identifying early travelers as friends or foes probably accounts for the conflict in meaning Friendly travelers found security and accommodations through the hospitality of their hosts. As the numbers
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1. Title and Citation: Dennis v. united States 341 U.S. 494 71 S. CT. 857 (1951) 2. Facts of the Case: a. The Smith Act made it a criminal offense to knowingly or willfully advocate the overthrowing of any government in the United States by force or to attempt to commit or conspire to commit the crime the same. The Petitioners were brought up on charges under the Act for allegedly willfully and knowingly conspiring to organize as the Communist Party of the United States‚ a group whose members advocated
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