Crisis Communication Paper University of Phoenix COM 352 Stephen D. Kempisty February 7‚ 2011 Crisis Communications In time of crisis‚ a public relations specialist must pull a specific strategy for each audience and understand how each audience it is going to react to this strategy. The public relations specialist needs to watch and analyze the audience to determine if its strategy is effective or not. If the strategy chosen it is not providing the results expected the specialist
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Dimensions of Culture‚ Values‚ and Communication Culture shapes the way a society lives their life (Schafer‚ 2003). There are several elements of culture. These elements include language‚ norms‚ sanctions‚ and values (Schafer‚ 2003). The fountain of every culture is based on language. "Language is an abstract system of word meanings and symbols for all aspects of culture" (Schafer‚ 2003‚ p. 56). Norms are defined as " established standards of behavior maintained by a society" (Schafer‚ 2003‚ p.58)
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Shambhavi Ray Crisis Memo‚ September 7‚ 2014 MEMORANDUM To: Mr. Greg Creed‚ CEO of Taco Bell From: Shambhavi Ray‚ Carey Consulting Date: September 15‚ 2000 Subject: News Release by Friends of the Earth Statement of Purpose To minimize brand damage due to the Friends of the Earth news release‚ our team believes that the recommendations listed in the following memorandum must be followed at the earliest. Background A special interest group called Friends of the Earth will be initiating
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Individual Communication and Crisis Paper Amanda Cummings HCS/320 Sandra Anderson August 12‚ 2013 Hello‚ my name is Amanda Cummings and I am the director of the Manhattan Regional Emergency Management Office. I am receiving official reports about many people getting sick from drinking the water in Manhattan and the surrounding areas. It is now known that there is a life-threatening biological agent in the water system called tularemia. It is still unknown how it got into the water systems
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To: Tim McIntyre‚ Vice President for Corporate Communications at Domino’s Pizza From: Date: April 13‚ 2009 Subject: A Comprehensive Crisis Response Plan Purpose This memo will discuss and put forth a communication response plan for the recent crisis in order to mitigate serious public relation failure. Background On Monday‚ April 13‚ 2009 two employees at a Dominos franchise posted five videos on YouTube showing the employees performing various acts of food contamination. These videos
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Tiger Woods: Crisis Communication Although Tiger Woods released several statements attempting to minimize not only the incident of his Escalade-tree collision but also the initial reports of a possible extramarital affair‚ the lack of full disclosure and the revelations of additional females stating that they too had affairs with Tiger have only fueled the media frenzy. Television entertainment news shows such as TMZ‚ Entertainment Tonight‚ The Insider‚ and Access Hollywood report on the Tiger
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TABLE OF CONTENTS 1. INTRODUCTION 3 2. CRISIS COMMUNCATION PLAN 4 2.1 OBJECTIVES OF CRISIS MANAGEMENT 5 2.2 STAGES OF A CRISIS 5 2.3 TYPES OF CRISIS 5 2.4 RISK APPETITE 6 2.5 HOW TO USE THE PLAN 8 2.6 PLAN AMENDMENTS 8 2.7 ACTIVATING THE PLAN 9 3. CRISIS COMMUNICATION TEAM 9 3.1 ROLES AND RESPONSIBILITIES 12 3.1.1 Crisis co-ordinator 12 3.1.2 Chief Executive or Corporate Management Team Duty Officer (Out of hours) ……………………………………………………………………………….12 3.1.3 Leader of the
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Professional Writing Seven Communications Mistakes Managers Make 6. Using inappropriate forms of communication E-mail is great for conveying information‚ but don’t use it for emotional issues; e-mail messages are too easy to misconstrue. If you’re squirming while reading an e-mail‚ leave your computer and deal with the situation in person or by telephone. At the same time‚ phone calls and face-to-face meetings are inefficient ways to disseminate information‚ but great for discussing nuanced
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Introduction When an organization is in a crisis‚ it dominates the organization’s agenda and requires immediate action. The way the organization responds to a crisis can differ in many ways. In this essay I would like to discuss the crisis of the British concern British Petroleum (BP). At first I would like to provide more information about the crisis and its consequences‚ then I will identify the kind of crisis we have to deal with‚ I will discuss the several communication strategies BP have used‚ I will
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Term Project Crisis Management Tenerife Planes Crash Case Study Table of Contents Contents Page Abstract History Key Discussion Question 1 – 9 Conclusion and Recommendation References 1 3 5 21 23 Abstract The Tenerife Disaster is a well known event among the aviation industry for being the worst air accident in human history. A Dutch KLM 747 and an American Pan Am 747 crashed into each other at a Spanish airport in the Canary Islands resulted in 583 death and a extensive media
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