Issue 3‚ 2008 Atsede Woldie (United Kingdom)‚ Robert Hinson (Ghana)‚ Habib Iddrisu (United Kingdom)‚ Richard Boateng (United Kingdom) Internet banking: an initial look at Ghanaian bank consumer perceptions Abstract Internet banking is a tool in the service delivery arsenal for banks. This study focuses on client-bank relationship and on how Internet adoption may improve the qualitative relationship between banks and firms in Ghana and the business they serve. The study adopted a triangulation
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Questionnaires Questionnaires is a structured job analysis that measures job characteristics and also involve human characteristics. It uses to gather the data on jobs. There are two types of questionnaires‚ task inventory and position analysis questionnaires. There are two types of questionnaires‚ task inventory and position analysis questionnaires. Position analysis questionnaires type of job analysis that is standardized and would use for nearly any of the job (Harris.M‚ 1997‚ p124)
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Conduct a critique of the following service management ideas‚ theories and techniques‚ specifically with reference to purpose‚ application and limitations and with regard to how these service management ideas‚ theories and techniques might contribute to the development of a business. Customer segmentation Study the market‚ its structure‚ identify attitudes and behaviours of consumers‚ this is the first step of marketing. Among the range of behaviours and
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One of the most common forms of employee fraud that we have been seeing for quite some time involves access to internet banking. Businesses often have two signatories for company cheques but allow full single user access to their internet banking. The result is an accident waiting to happen. An internet banking fraud of $20 million was reported today in the Sydney Morning Herald involved the payroll manager of listed white goods retailer‚ Clive Peeters. Full story : http://business.smh.com.au/
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Questionnaire: Research on College Students’ Social Behavior:Impact of Social Network on Phone users To help us with our research‚ we would like you to answer some questions about how (and how much) you use cell phone & social network and how you perceive social situations. All information collected will be held in strictest confidence. While this information may be published‚ numbers instead of names will be used on the questionnaires so that your anonymity is assured. This questionnaire will
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QUESTIONNAIRE Dear Respondents‚ We are students of the Polytechnic University of the Philippines‚ taking up Bachelor of Science Major in Marketing Management. We are now conducting a research about. May we request you to answer this questionnaire. We assure you that your answers will be kept confidentially. Thank you. The Researchers Part I Profile of the Respondents Instruction: kindly provide the needed information by putting a check mark (a) on the space
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GROUP ASSIGNMENTS EFFECT STUDENTS PERFORMANCE Siti Rafidah bt. Mohamed Ameen 029829 University Sultan Zainal Abidin (UniSZA) PREPARED FOR DR ABD AZIZ ABDULLAH Chapter 1 1.1 Introduction and Background Assignment is a common task that given by lecturer to students in order to enhance their understanding. Assignment should be carried out individually or by group. Individual assignment usually acceptable by student compare than group assignment. Group assignment sometimes
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QUESTIONNAIRE It is a research instrument consisting of a series of questions and other prompts for the purpose of gathering information from respondents. Although they are often designed for statistical analysis of the responses‚ this is not always the case. The questionnaire was invented by Sir Francis Galton. It refers to paper and pencil data gathering method by letting the subject or respondent complete the questionnaire before the researcher or his representative‚ or it can be mailed
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International Journal of Quality & Reliability Management Emerald Article: Applying SERVQUAL to Web sites: an exploratory study Jos van Iwaarden‚ Ton van der Wiele‚ Leslie Ball‚ Robert Millen Article information: To cite this document: Jos van Iwaarden‚ Ton van der Wiele‚ Leslie Ball‚ Robert Millen‚ (2003)‚"Applying SERVQUAL to Web sites: an exploratory study"‚ International Journal of Quality & Reliability Management‚ Vol. 20 Iss: 8 pp. 919 - 935 Permanent link to this document: http://dx
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QUESTIONNAIRE:- (Retailer Survey) Name of the shop: __________________________________________________ Retailer Name: ____________________________________________________ Address: __________________________________________________________ 1) Do you stock Amul Ice-cream? a) Yes b) No 2) If yes‚ what varieties of Amul Ice-cream do you preferred to store? a) Sticks b) Cones c) Cups d) Couple Packs e) Family Packs f) All of them. 3) If No‚ Why? a. Absence of packaging date b
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