Questionnaire (Islamic Bank Account Holders) Branch Name: Perceptions of peoples towards Islamic Banking in Pakistan Purpose: The purpose of this questionnaire is to know your view on Islamic Banking in Pakistan. Your response will help me to complete my Ph.D. dissertation. All information will be for statistical use only and will remain strictly confidential. Thank you‚ in advance for your kind cooperation. 1. Your Age (Please Circle the appropriate category A.18-30 Yrs. B. 31-40
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expectation of tourism and hospitality industries of Hong Kong tourism industry against their perceptions‚ and customer satisfaction is investigated in it which is the major determinants of it. The customer satisfaction has the determinants which consists SERVQUAL dimensions‚ Parasuraman‚ et al.‚ (1998) which has five principle dimensions by which customers judge the service quality by using it‚ i.e‚ Reliability‚ Responsiveness‚ Assurance‚ Empathy‚ and Tangibles. The
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1 RESEARCH PAPER CUSTOMER PERCEPTIONS‚ EXPECTATIONS AND GAPS IN SERVICE QUALITY: AN EMPIRICAL STUDY OF CIVIL AVIATION INDUSTRY IN INDIA BY DR. MOHAMMED NAVED KHAN Senior Lecturer Department of Business Administration Faculty of Management Studies & Research Aligarh Muslim University Aligarh-202002 (UP) INDIA e-mail: mohdnavedkhan@gmail.com Ph: 0091571 2701184(R) Mobile : +919411800860 VIPPAN RAJ DUTT Doctoral Research Scholar (Corresponding author) Faculty of Management Studies and Research
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communications the Internet banking portal of our bank‚ enables its retail banking customers to operate their accounts from anywhere anytime‚ removing the restrictions imposed by geography and time. It ’s a platform that enables the customers to carry out their banking activities from their desktop‚ aided by the power and convenience of the Internet Internet Banking System is a system that has been developed in order to help clients with the daily day-to-day transactions. Internet banking systems means
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Thesis on Internet Banking Internet banking is the new method of banking using the new technologies available in the world today. Instead of needing to travel into a local branch of your bank‚ the Internet allows you to do a wide variety of useful things with your accounts. It can be accessed from anywhere that there is a computer with the Internet‚ and of course unlike bank branches the net is open 24 hours a day 7 days a week. The services available online vary from bank to bank. Most of
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What is Internet Banking? “Internet banking” refers to systems that enable bank customers to access accounts and general information on bank products and services through a personal computer (PC) or other intelligent device. Internet banking products and services can include wholesale products for corporate customers as well as retail and fiduciary products for consumers. Ultimately‚ the products and services obtained through Internet banking may mirror products and services offered through
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NTERNET BANKING IN INDIA: A GLIMPSE OF ITS ADOPTION AND IMPLEMENTATION IN INDIA REFERENCE: Author: Sonal Chawla Lecturer‚ Dept. of computer science and Applications Punjab University‚ Chandigarh india INTRODUCTION The banking sector in India has undergone a rapid transformation. Almost a decade ago this area was limited to nationalized banks and cooperative. Then came the multinational banks‚ but were these limited to serve small elite. One could consider the past as the "Middle Ages"
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HSBC-internet banking Introduction Purpose The purposes of this report were to gather practical knowledge about corporate online banking as well as personal online banking system. It also gave us an opportunity to know about the experts who are leading and making strategic decisions to enhance the expansion of online banking in our country. With the set guidelines and proposal by our faculty and with the friendly cooperation of the staffs of HSBC‚ this report comprise of an organization
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INTRODUCTION: Online banking is a technological advancement that has brought about such a change. The banking industry has adopted virtual banking to improve business process‚ infrastructure‚ and customer relationships. These changes have had a major impact on the banking business‚ but more transparently on the customers of online banking. The matrix measures for the improvements added by online banking can be evaluated on comparable levels of service‚ efficiency and cost satisfaction‚ for both
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Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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