long-term customers was becoming a challenge. During a delivery run yesterday‚ driver Joe Stevens had noticed a competitor’s sales manager talking with the general manager of Saver Superstore‚ one of JBI’s largest customers. Then‚ that morning‚ Johnson’s sales manager‚ Marsha Ketchum‚ had mentioned that‚ during her visit with the same general manager on Wednesday‚ he was starting to make some noises about wanting to negotiate a lower price. This could cause a dilemma because this customer had been
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like to convey to their visitors as it exists in families‚ friends and lovers. Our team has visited many restaurants and saw the potential of food and beverages industry. This has inspired us to come up with a new and fresh idea to segment the customers in our restaurants It will be located in Vivo City. Vivo City attracts many families‚ couple and friends. Hence‚ there is a high human traffic in Vivo City as there are many shoppers. Moreover‚ visitors whom returned from Sentosa will visit Vivo
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A STUDY ON QUALITY OF WORK LIFE AMONG THE EMPLOYEES OF TRAVANCORE CEMENTS LTD.NATTAKOM‚ KOTTAYAM Project report Submitted in partial fulfillment of the requirements for the award of the degree of Masters of Business Administration Of Mahatma Gandhi University BY VINEETHA M.N Reg. No. 81658 Under the Guidance of Mr. BOSE TOM DEPARTMENT
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PUBLIC LIMITED COMPANIES 1.Tata sons Bombay House 24‚ Homi Mody Street Mumbai 400 001 India 2.Reliance 3rd Floor‚ Maker Chambers IV‚‚222‚ Nariman Point Mumbai Maharashtra 400021 3.ITC VIRGINIA HOUSE 37 J.L.NEHRU ROAD‚ KOLKATA 700 071 4.Infosys No. 44‚ Hosur Road‚ Electronics City‚ Bangalore Karnataka 560100 5.ONGC Jeevan Bharti Building‚ Tower II‚‚124‚ Indira Chowk New Delhi Delhi 110001 6.NTPC NTPC Bhawan‚ SCOPE Complex‚‚7‚ Institutional
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NEW YORK -- Your best customer just complained about an employee’s phone manners. Or maybe it was the turnaround time on an order. Or maybe your Web site isn’t very customer friendly. These are customer service problems crying out for a solution. But if you really want to address your service issues‚ forget a quick-fix approach. Your small business and your customers will be better off if you look at service from a holistic point of view‚ one that includes all your employees‚ your internal processes
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There has always been a sharp distinction between urban and rural living‚ with each having its particular advantages and disadvantages. From a personal perspective‚ I am more inclined to live in a small town rather than a big city. To me‚ it boils down to more peace and quiet; a better environment to live in; and family safety. To begin with‚ small towns are usually quiet and relatively calm. The pace of life is relaxed and the low number of cars and people makes for a peaceful setting without
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Introduction Engineering Inspection & Insurance Company (EIIC) was founded in 1952 by Warren Rodman. Before 1990‚ they was a small but highly successful company that offers machinery and insurance services. After years of above average growth and profits‚ they are moving backward from the industry average‚ policy delivery times are excessive and morale is low. They need to change their current strategy as it is no longer effective. The issues they are facing is not only internal but also face
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Manage Quality Customer Service Marketing Loyalty Program Assessment Details: The marketing department has sent out emails publishing the loyalty program for the Hotel Futura chain. The response has been excellent and you as the Marketing Manager want to define more closely the new customer expectations. You will design a strategy for this and your team must address the following: * A tool that will gain detailed information on the needs‚ expectations and satisfaction levels of customers
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CUSTOMER SERVICE ANALYSIS VALUE ADDED SERVICES Pantaloon provides a host of value-added services to enhance customer experience and to garner the loyalty of their customers. Through these value-added services‚ the customer experiences a whole new level of standard in price‚ convenience‚ comfort‚ quality and store service levels. Following is the list of value-added services provided by Pantaloons‚ S.B. Road:- 1. Gift vouchers: Pantaloons provides Gift vouchers in convenient denominations
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TO: Customer Service Manager‚ specialists of Customer Service Department‚ regional offices with their own customer service departments FROM: DATE: SUBJECT: Customer complaint: processing‚ response and prevention I’d like to look into the complaint received from Elinor Mills which followed by her refusal to receive services from our company. The complaint was received by phone. According to the words of our former customer she filed that complaint for a number of times
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