Management Thesis - II Final Report On A Comparative study of customer services in ICICI and SBI. Submitted by M.J.VIDHYAA II YEAR MBA INC KEELKATTALAI Under the Guidance of DR.J.GAYATRI FACULTY GUIDE INC KEELKATTALAI 1 ICFAI National college‚ KEELKATTALAI (Certificate from Faculty Supervisor) CERTIFICATE This is to certify that the Management Thesis titled “A Comparative study of customer services in ICICI and SBI” submitted by M.J.VIDHYAA Enroll No: 7NBCT011 during Semester
Premium Bank
Commercial Banks Commercial Banks grant mainly short-term loans.In the beginning‚commercial Banks extended loans to traders and merchants for the transport of their goods in both domestic an international trade as well as to finance the holding of an inventories during the brief period required for their sales. To day‚commercial banks are the biggest lenders in commercial and industrial loans. They supply loan funds to business firms as well as to consumers ‚ government agencies‚ universities
Premium Bank
A commercial bank (or business bank) is a type of financial institution and intermediary. It is a bank that provides transactional‚ savings‚ and money market accounts and that accepts time deposits. After the implementation of the Glass–Steagall Act‚ the U.S. Congress required that banks engage only in banking activities‚ whereas investment banks were limited to capital market activities. As the two no longer have to be under separate ownership under U.S. law‚ some use the term "commercial bank"
Premium Bank Loan
COMMERCIAL BANKING ASSIGNMENT. ANALYSIS ON BASEL 3 NORMS. Submitted by‚ RAJ KIRAN. PGDMF12025. Introduction: Basel 3 norms were implemented by Basel committee on Banking Supervision (BCBS) with the objective to improve the banking sector’s ability to absorb shocks arising from financial and economic stress. Some of the major causes of the global financial crisis were: too much leverage‚ too little capital‚ and inadequate liquidity buffers. Other factors also responsible for
Premium Banking Bank
Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention by Harkiranpal Singh May 2006 UCTI Working Paper WP-06-06 The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention Harkiranpal Singh Asia Pacific University College of Technology & Innovation Technology Park Malaysia Bukit Jalil‚ 5700 Kuala Lumpur‚ Malaysia May 2006 kiran@apiit.edu.my Abstract To be successful‚ organizations must look into the needs and wants of their customers. That
Premium Customer Customer relationship management Business terms
Commercial banks Types of advances: Advances by commercial banks are made in different forms such as demand loan‚ term loan‚ cash credit‚ overdraft etc. These forms of advances are explained below. 1. Demand Loan:-In a demand loan account‚ the entire amount is paid to the debtor at one time‚ either in cash or by transfer to his savings bank or current account. No subsequent debit is ordinarily allowed except by way of interest‚ incidental charges‚ insurance premiums‚ expenses incurred for the
Premium Bank Debt Overdraft
Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
Premium Service Customer service Perception
the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure of the activities
Premium Bank
BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
Premium Telecommunication Telecommunications Customer service
BEHAVIOUR | Bank Customer Service Call Center: Handling Customers | | | Introduction: A customer service officer or personnel often face problems handling difficult or irritated customers. Officers or personnel need to know the correct method of handling these people in the best possible way in order to give customers customer service satisfaction and also to retain customers from going elsewhere for the services they need. An example would be banking services‚ mobile network services‚ etc.
Premium Customer service Decision making Customer