University of Phoenix Material Programs and Services Matrix Use the matrix to identify five different types of programs or services available for long-term care populations. Include a brief description of the program or service and identify the populations that may be in need of each. Indicate whether this type of service or program is available in your community and provide examples‚ if possible‚ of each. |Program or service |Description |Population(s)
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1. How else can Nordstrom continues to provide exceptional customer service and increase brand loyalty? Many retail stores strive to deliver great customer services to its consumer. No other store has been known recognized for it’s above and beyond services like Nordstrom. Nordstrom is the epitome of what customer services should be and has been for many years. Their customer services acknowledgements and supreme employee benefit incentives has landed them on the Fortune Magazine list of 100
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safety laws: Manual handling operations regulations 1992 Reporting of Injuries‚ Diseases and Dangerous Occurrences Regulations 1995 Explain below the main points of your health and safety policy in your workplace: To prevent accidents and cases of work related ill health and provide adequate control of health and safety risks arising from work activities. (responsible for ensuring day to day legal requirements are met / specific hazards associated with operations including first aid‚ manual handling
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SERVICE LEARNING We had our Service Learning at Barangay Onyx in the city of Manila. We were required to have 8 hours in doing our Service Learning. In this service learning I’ve learned a lot‚ experience new things‚ and realize that I can do things that I didn’t think that I can do it. The clean-up drive’s mission is to clean the neighborhood or the whole barangay. One of our objectives is that the community (barangay) will have a clean place to live in because technically that is the main purpose
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Service Recovery Definition of Service Recovery Service Recovery means that a service breakdown has occurred and the problem has been corrected to the customers satisfaction Goal: Help retain customer’s as loyal Service Recovery Customers do not expect you to be perfect. They do expect you to fix things when they go wrong. Creating A Service Recovery Environment Be A Role Model Ask Staff For Suggestions Solicit Customer Feedback Reward Good Customer Service Behavior
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Food Service Industry * After World War II‚ college and universities provided food service to the students and built separate dining halls for men and women. * Companies set fast food services that competed with food establishments in colleges and universities. * 1865‚ Victor Hugo introduced school feeding at a very minimal cost. * School food service started in Boston School Committee in the United States. It was granted management food service in 1894. * Food services in schools
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The issue is as to the status of an employee of Unit Run Canteen in Armed Forces. 3. Appellant Shri R.R. Pillai was recruited as Airman in the Indian Air force on 7.10.1967 and was discharged from service on 31.10.1988 as Junior Warrant Officer as he sought for premature retirement from service. Before his discharge he had been looking after the affairs of the Unit-Run-Canteen (in short the `URC’). After discharge he was engaged as Manager of URC at Southern Air Command on an honorarium of Rs
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation Public
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The one feature of service I would like to discuss is intangibility so let me get right to it. Service is an act that occurs in the universe. You can’t touch it‚ feel it‚ nor physically alter it. For those reasons it can be a challenge to control. Unlike adjusting ingredients in an entrée to make it taste better‚ or making rooms bigger to accommodate guests‚ service cannot be fixed with a hammer or with some extra salt and pepper. Service is psychological; it’s the interaction between the customer
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With the advent of new modern era the management of dynamic service organizaions undersatnd the new economics of services‚ frontline workers and customers are the key focus areas to maximize profits in this new service paradigm through human capital investment‚ technological advancement which supports frontline employees‚ advanced recruitment and training process and benefits all together linked with the performane of employee at every level with a vision to get a competitive edge in the market to
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