Introduction Lusch et al. (2007) describe as marketing emerged in the beginning of the 20th century‚ it embraced the goods-dominant (G-D) logic. The concept of the Four Ps of marketing mix – product‚ price‚ place and promotion became treated as the basic model at that time. (Grönroos‚ 1989) Today‚ this paradigm is beginning to lose its position. Service marketing is one leading new approach to marketing. Four main characteristics of services defined by Kotler et al. (2009) are intangible‚ perishable
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Student ID # 1451565 BU320.2.1 Marketing Principles Assignment 05 Marketing Services 10/05/2012 The marketing of services differs from product marketing because of the four fundamental differences involved in services: Services are intangible‚ inseparable‚ variable‚ and perishable. Intangible which means they cannot be touched‚ tasted‚ or seen like a pure product can. Another difference is that services are produced and consumed at the same time; that is‚ service and consumption are inseparable
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not possible for an economy to be entirely based on services‚ because an economy must need a certain support from product based industry for balances‚ such as manufacturing‚ construction‚ agriculture‚ forestry‚ fishing & mining. 這是不可能將社會經濟完全建立在服務基礎上，因為經濟需要一定的實際產品生產量去平衡經濟，例如生產業、建築業、農業、林業、魚業和礦業等。 It is not a sign of weakness when a national economy manufactures few of the goods it consumes‚ as developed countries have seen their service economies grow rapidly‚ and it dominates in most of the
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discount retail industry‚ low switching cost of purchasing products at different stores for customers make the threat of new entrants seem fairly high. Yet‚ there is high capital needed in order to be comparative with current dominating companies in addition to the established customer relationships and customer shopping preferences in the current industry which ameliorate the high threat of new entrants. With the high number of distributed store locations of small or big discount retail stores‚ customers
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in the retail industry I) Retail sales: overview For the period January-April overall retail sales have increased by 0‚7% in 2014 (from HK$172‚3m to HK$173‚ 5m): The small increase in retail sales in mainly due to the 14‚3% growth rate that occurred in January 2014. For three consecutive months retails sales have experienced negative growth with a peak of -9.8% in April 2014 as shown in the graph below. Retail Sales January-April
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customers have already passed the post-purchase stage as they found their solution to their needs at the Bell Telecommunication Company. They have evaluated the experience attributes and faced some issues; therefore they have contacted a costumer service representative to report their complaints. Place & Time: the four costumers complaints are based in one area in Toronto at Willow Street in the middle-class suburb of the city‚ and they were all able to contact a costumer agent through the phone
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Services Marketing Name：Hang Hu Student number: 12350648 Date:26/03/2014 Introduction: As a Level 2 student studying Advertising and marketing‚ Service marketing plays an important role in my study. Service marketing is a sub field of marketing which covers the marketing of both goods and services (Wikipedia.com‚ 2014). It is considered to be a special kind of marketing‚
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Indian book retail Industry: An Overview The Indian book retail industry is estimated to be over Rs 3‚000 crore‚ out of which organised retail accounts for only 7 per cent.The industry is expected to grow by approximately 15 per cent a year.Book retail contributes only about 1 per cent to the overall retail industry. Text and curriculum books account for about 50 per cent of the sales. Second-hand books are also a big chunk of the book retail market. In the past few years‚ several large format
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Question 1 (a) Brands and Products Zalora carries ranges from prices as low as $15 to brands that are more of high end or luxury styles. The brands that they carries exceeds over eight hundred various brands and they are being classified clearly into the various wide category such as women‚ men and children and they are further being classified into the various apparels types so that it is easier for their consumers to choose the products that they want to purchase. It enhances the simplicity of
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markets is a changed demographic structure that changes customer requirements. This in turn means new challenges for retail companies in order to satisfy new customer needs. For instance‚ from the German market the following demographic changes are expected to influence the retail industry; The total number of inhabitants is expected to decrease which means a continued and intensified competition for these customers
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