banks’ earnings. With fading concerns on asset quality‚ shifting competitive landscape and expanding loan books‚ banks are likely to build on the generally impressive H1‚ 2011 earnings performance despite a challenging operating environment. Banking in Q3: A Challenging Macroeconomic Turf • Nigeria’s macroeconomic story in Q3 was far from exciting as headwinds from the global economy continued to exert pressure on corporate performance and the financial market in particular. The world continued
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1.0 OVERVIEW OF THE SERVICE INDUSTRY We have always had service industries‚ and indeed there are numerous biblical references to services as diverse as inn keeping‚ money lending and market trading. Over time‚ the service sector has grown in volume and in the importance attributed to it. According to Baker J.M et al‚ The Marketing Book 5th Ed‚ (2003)‚ early economists saw services as being totally unproductive‚ adding nothing of value to an economy. He quotes Adam Smith as having included
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The marketing concept is a managerial philosophy that an organization should try to satisfy customers’ needs through a coordinated set of activities that also allows the organization to achieve its goals. The marketing concept strives to satisfy customers by determining what buyers want and then by using that information. Businesses also have to alter‚ adapt‚ and develop new products to continue earnings profits. By being customer oriented‚ objectives of a business‚ such as‚ increasing profits
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Marketing is a social and managerial process by which individuals and groups obtain what they need and want through creating and exchanging value with others. Marketing involves building and managing profitable exchange relationships with customers. The role of marketing is to understand consumers‚ create value‚ and build strong customer relationships. All of these steps form the basis for the fourth step‚ building profitable customer relationships and create customer delight. In the final step‚
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Case 1 - Design house Partnerships at concept design services Case summary The case is all about CDS (Concept Design services) ‚ earlier they were in to business to consumer business by d product name of “Focus” now they have moved from business to consumer to business to business format. They have tied up with many design house and they give them the design which they manufacture and then distribute to the customer. They also moved from manufacturing focus products to high – quality stylish
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STYLE GUIDELINES FOR LILYDALE MARKETING UNITS (including PRESENTATION REQUIREMENTS AND HINTS) All marketing units taught at Swinburne’s Lilydale campus place great emphasis on the development of written and oral communications skills. These communications and presentation skills are regarded as essential by prospective employers. Besides‚ marketing is basically all about communication - if you cannot communicate effectively‚ you cannot market successfully!). This section sets out style guidelines
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SERVQUAL MODEL SERVICE CONCEPT PROFILING SERVICE CONCEPT PROFILING SERVICE CONCEPT SERVICE CONCEPT MGT 3160 - Services Management Done By: Rahul Khanchandani M00289513 Submission Date: 11th December 2012 Lecturer: Mrs. Neelofer Mashod Word Count: 2‚478 Words Service Concept | Pages 3-5 | Service Concept Profiling | Pages 6-7 | SERVQUAL Model | Pages 8-9 | Conclusion | Page 10 | Table of Contents: Service Concept: People buy different kinds of services from different
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Service Management Introduction It is considered that the most critical thing for a company is to effectively and efficiently deliver the service to the customers. It does really matter which industry the organization is operating in‚ the features of services have be taken very seriously and in addition to that‚ customers have to be satisfied in order for the organization to grow. It has been argued by numerous scholars that the primary need of the customers in the modern business world is to
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BBRANDING BANKING PRODUCTS AND SERVICES Table of Contents Executive Summary................................................................................................................................. 3 Business Case for Brand .......................................................................................................................... 4 Elements of branding ......................................................................................................................
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Services Marketing A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased‚ and cannot be owned since is quickly perishes. A person could go to a café one day and have excellent service‚ and then return the next day and have a poor experience. So often marketers talk about the nature
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